Russell Garrett
Dawsonville
Summary
Claims specialist with extensive experience at State Farm, excelling in claims evaluation and negotiation. Demonstrated ability to analyze policy coverage, facilitate settlements, and mentor junior adjusters. Recognized for critical thinking and attention to detail in high-pressure environments, managing high caseloads. Proven track record of building strong customer relationships and resolving claims fairly while representing employer interests.
Overview
11
11
years of professional experience
Work History
CLAIM SPECIALIST - TOTAL LOSS
State Farm
Dunwoody
05.2024 - Current
- Evaluated insurance claims to determine total loss and settlement outcomes.
- Conducted thorough inspections of damaged vehicles and property for accurate assessments.
- Collaborated with clients to obtain essential documentation for claims processing.
- Analyzed policy coverage to ensure precise claim evaluations.
- Prepared detailed reports summarizing findings and recommendations for stakeholders.
- Facilitated negotiations between insured parties and insurance companies to expedite resolutions.
- Mentored junior adjusters on industry standards and best practices in claims handling.
- Interpreted policy language to resolve disputes regarding vehicle valuations.
CLAIM SPECIALIST - PROPERTY COMPLEX
State Farm
Dunwoody
07.2022 - 05.2024
- Supported customers in collaborative team and stewardship environments.
- Resolved complex coverage inquiries through effective liability decision-making.
- Communicated with external vendors to address claim-related issues and inquiries.
- Maintained up-to-date knowledge of policies, procedures, and verification processes.
- Responded promptly to claimant inquiries regarding benefits and coverage.
- Motivated and educated team members to achieve collective objectives.
- Identified opportunities for efficiency improvements through communication with management.
CLAIM ASSOCIATE - AUTO ILR
State Farm
Dunwoody
04.2020 - 07.2022
- Processed claims by accurately handling calls and advancing cases efficiently.
- Managed documentation for loss reporting and case management to ensure compliance.
- Reviewed adherence to corporate policies throughout claim reporting processes.
- Collaborated with external vendors, including adjusters and appraisers, as needed.
- Conducted initial loss reporting and entered data into the system promptly.
- Executed follow-up calls with clients to verify timely submission of claim forms.
- Ensured compliance with all relevant regulations for initial loss reporting.
- Communicated effectively with clients via telephone, email, or fax to gather necessary information.
SITE MANAGER
AUTO CRAZE CAR WASH
09.2017 - 04.2020
- Monitored employees to uphold safety standards, quality control, and performance efficiency during shifts.
- Established work schedules and assignments to ensure optimal staffing across all areas.
- Oversaw new hire screening and training to implement effective onboarding processes.
- Supervised daily operations of car wash facility to maintain streamlined workflows.
- Managed inventory levels for cleaning supplies and conducted equipment maintenance.
- Developed policies, procedures, and guidelines to enhance operational effectiveness.
SERGEANT
DAWSON COUNTY SHERIFF'S OFFICE
09.2014 - 09.2017
- Supervised team of officers to ensure accurate and effective completion of assignments.
- Aided senior leadership in decision-making processes to optimize daily workload.
- Monitored officer activity to maintain efficient workflow across operations.
- Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
- Oversaw daily operations of patrol teams, ensuring compliance with departmental policies.
- Managed incident reports while maintaining accurate records in department database.
- Coordinated with local agencies during emergencies to facilitate communication and action.
- Reviewed paperwork and case files for accuracy and adherence to policies.
Education
Graphic Design - Graphic Design And Print
LANIER TECHNICAL COLLEGE
Cumming, GA06.2010
Skills
- Interpersonal skills
- Claims evaluation and negotiation
- Damage assessment and coverage analysis
- Policy interpretation and analysis
- Customer relationship management
- Documentation management
- Report preparation and technical writing
- Verbal communication skills
- Settlement determinations
- Employee management
- Critical thinking and problem solving
- Team collaboration and leadership
- Attention to detail and organizational skills
- Ability to work under pressure
- MS Office Suite proficiency
- Typing speed: 90 WPM
- Fraud detection and complex claims consulting
Goals And Aspirations
Each day I aspire to do the job I have been given while simultaneously training myself to do the job above my own so that I may be able to assist as needed.
Timeline
CLAIM SPECIALIST - TOTAL LOSS
State Farm
05.2024 - Current
CLAIM SPECIALIST - PROPERTY COMPLEX
State Farm
07.2022 - 05.2024
CLAIM ASSOCIATE - AUTO ILR
State Farm
04.2020 - 07.2022
SITE MANAGER
AUTO CRAZE CAR WASH
09.2017 - 04.2020
SERGEANT
DAWSON COUNTY SHERIFF'S OFFICE
09.2014 - 09.2017
Graphic Design - Graphic Design And Print
LANIER TECHNICAL COLLEGE
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Blake EnosBlake Enos
Underwriting Service Assistant at State FarmUnderwriting Service Assistant at State Farm
Hadiya HullHadiya Hull
Claims Adjuster at State FarmClaims Adjuster at State Farm
Donna SanchezDonna Sanchez
Sales Associate at Rooms to GoSales Associate at Rooms to Go