Russell Morrison
Augusta
Summary
Dynamic Service Manager with a proven track record at Mavis Tire, excelling in team leadership and process improvements. Enhanced workflow efficiency, resulting in reduced service times. Skilled in problem-solving and inventory management, fostering a positive environment that drives customer satisfaction and operational success.
Overview
10
10
years of professional experience
Work History
Service Manager
Mavis Tire
Augusta, GA
11.2022 - Current
- Oversaw daily operations to ensure seamless service and customer satisfaction.
- Trained and mentored team members on vehicle knowledge and customer service
- Implemented process improvements to enhance workflow efficiency and reduce service times.
- Managed inventory levels, ensuring stock availability for timely service.
Technician
Bryan Diesel Services
Lincolnton, GA
11.2020 - 11.2022
- Conducted diagnostics and troubleshooting on diesel engines to ensure optimal performance.
- Utilized specialized tools for engine repair and maintenance, enhancing operational efficiency
- Assisted in inventory management, maintaining accurate records of parts and supplies.
Roadside Assistance Technician
J&D Towing
Augusta, GA
11.2018 - 11.2020
- Responded promptly to roadside assistance calls, ensuring customer safety and satisfaction.
- Conducted vehicle jump-starts, tire changes, and fuel deliveries for stranded motorists.
- Operated towing equipment efficiently to recover vehicles from various locations.
- Maintained accurate records of service calls and vehicle conditions for reporting purposes.
Retail Sales Manager
Advanced Auto Parts
Augusta, GA
02.2016 - 11.2018
- Led team to exceed sales targets through effective training and performance management.
- Implemented inventory management practices resulting in improved stock accuracy and reduced shrinkage.
- Developed promotional strategies enhancing customer engagement and driving store traffic.
- Analyzed sales data to identify trends, optimizing product placement for increased revenue.
Education
GED -
Evans High Shook
Evans, GA05.2015
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Trustworthy and honest
Timeline
Service Manager
Mavis Tire
11.2022 - Current
Technician
Bryan Diesel Services
11.2020 - 11.2022
Roadside Assistance Technician
J&D Towing
11.2018 - 11.2020
Retail Sales Manager
Advanced Auto Parts
02.2016 - 11.2018
GED -
Evans High Shook