Russell Ramos
Lithonia
Summary
Experienced Field Service Technician specializing in cable installation and equipment maintenance. Skilled in diagnosing technical issues and implementing effective solutions to enhance customer satisfaction. Demonstrates strong capabilities in managing installation and repair tasks while ensuring safety compliance. Proficient in analyzing field incident data and interpreting schematics to maintain equipment performance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Field Service Technician
Wagia Cable Management
Lithonia
03.2023 - Current
- Installed cable management systems at client locations efficiently.
- Conducted routine maintenance and inspections on installed equipment.
- Diagnosed technical issues with cable systems and implemented solutions.
- Collaborated with team members to improve installation processes and workflows.
- Documented service reports detailing maintenance and repairs performed.
- Ensured compliance with safety standards during all field operations.
- Responded promptly to customer inquiries and service requests in the field.
- Completed all necessary paperwork for service calls in a timely manner.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Drove and maintained company vehicle, keeping in peak condition.
- Conducted regular inspections of work sites for hazardous conditions or potential safety risks.
- Observed field safety protocols to prevent injuries and accidents.
- Assisted with training of junior technicians in proper installation techniques and safety protocols.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Prepared detailed reports documenting service activities performed on each job site.
- Operated hand tools and power equipment according to corporate safety procedures.
- Collaborated with team members to assess equipment performance needs.
- Kept up-to-date knowledge of industry trends, regulations, safety standards.
skilled Handy Person
Self Employed Services
Philadelphia
01.2007 - Current
- Installed fixtures and appliances in residential and commercial spaces.
- Performed routine maintenance tasks, ensuring safe and functional environments.
- Assisted clients with home repairs, providing reliable handyman services.
- Managed tool inventory, maintaining equipment for optimal performance.
- Collaborated with clients to assess repair needs and develop solutions.
- Implemented safety protocols during all maintenance and repair activities.
- Resolved client inquiries efficiently, ensuring satisfaction with services offered.
- Repaired damaged doors by replacing hinges, locksets or frames when necessary.
- Painted interior rooms with desired colors according to customer specifications.
- Installed plumbing fixtures, including sinks, toilets, bathtubs and showers.
- Performed minor repairs, such as replacing light bulbs, patching walls and repairing door hinges.
- Installed cabinets, countertops, appliances and other fixtures in kitchens and bathrooms.
- Patched holes in ceilings and walls using spackling paste or joint compound.
- Measured and cut drywall for installation of new walls or repair of existing walls.
- Applied sealants around windowsills to prevent water infiltration.
- Assembled furniture from flat packs.
- Caulked cracks between baseboards and trim moldings to prevent dust accumulation.
- Constructed decks or patios to create additional living spaces outdoors.
- Installed tile backsplashes in kitchens and bathrooms to improve aesthetics.
- Replaced faulty wiring in electrical circuits and outlets.
- Repaired or replaced broken windows and window locks.
- Inspected roofs for signs of damage or wear-and-tear; repaired any identified issues.
- Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Calculated required materials needed based on field measurements or work orders.
- Assisted with installing and maintaining electrical and power systems during remodeling projects.
Operating Manager
Allied Universal Security Services
Philadelphia
01.2020 - 02.2023
- Supervised daily operations of security personnel across multiple client sites.
- Developed training programs for new security officers on protocols and procedures.
- Monitored security systems and responded to incidents as they occurred.
- Conducted regular site inspections to assess safety and compliance standards.
- Collaborated with law enforcement agencies during investigations and emergencies.
- Implemented operational policies to enhance service delivery and efficiency.
- Provided guidance and support to team members in conflict resolution scenarios.
- Resolved customer complaints in a timely manner.
- Supervised day-to-day operations across multiple sites and locations.
- Ensured compliance with safety regulations and quality standards.
- Coordinated resources between departments for maximum efficiency in meeting deadlines.
- Identified areas of improvement in processes and procedures, and implemented strategies for increased productivity.
- Performed root cause analysis of operational issues to determine solutions.
- Implemented process changes based on feedback from internal and external stakeholders.
- Managed a team of subordinate managers responsible for their own departments' operations.
- Drafted reports outlining operational performance metrics such as sales figures, cost savings, efficiency improvements.
- Resolved customer complaints quickly and efficiently while maintaining excellent customer service.
- Managed staff scheduling to ensure adequate coverage at all times.
- Maintained open communication channels among teams throughout the organization.
- Conducted regular team meetings to discuss progress towards goals and objectives.
- Collaborated with senior management on strategic initiatives to achieve organizational goals.
Utility Locator
USIC Utility Locating Service
Philadelphia
03.2018 - 04.2019
- Conducted utility location surveys to identify underground infrastructure accurately.
- Utilized specialized equipment to detect and mark utility lines for safety compliance.
- Collaborated with project teams to ensure precise utility mapping and planning.
- Interpreted site plans and blueprints to locate utilities effectively.
- Maintained accurate records of utility locations and survey results for reporting.
- Followed safety guidelines to prevent accidents during utility locating operations.
- Responded to emergency situations quickly that arose following illegal excavations and provided effective remediation.
- Analyzed blueprints, maps and other documents to identify the exact locations of underground utilities.
- Prepared detailed reports documenting all findings from utility locates.
- Used paint, flags and other methods to communicate utility information to excavators and other appropriate personnel.
- Searched for underground utilities in various weather conditions and notified supervisor of field issues.
- Coordinated with supervisors, engineers and other personnel in order to ensure that all locates were completed safely and efficiently.
Law Enforcement Officer
Belize Police Department
Belize
06.2000 - 12.2006
- Conducted investigations on various criminal activities.
- Investigated suspicious activities, persons, and vehicles.
- Conducted routine patrols of assigned areas to prevent, reduce and detect criminal activity and responded to emergency situations requiring law enforcement intervention; monitored and enforced traffic laws and ordinances and issued warnings and citations for traffic violations.
- Patrolled assigned areas to deter criminal activity effectively.
- Enforced laws and regulations within the community.
- Responded to emergency calls and incidents promptly.
- Conducted traffic stops for violations of motor vehicle laws.
- Apprehended violators by using physical force or other legal means.
- Maintained detailed reports of incidents and investigations to ensure accurate documentation and support ongoing case efforts.
- Collaborated with local agencies to develop and implement public safety initiatives, enhancing community engagement.
- Facilitated communication between public and police department to strengthen community relations and build trust.
- Provided support during community outreach programs and events.
- Researched case law related to specific matters under investigation.
- Attended meetings with representatives of other agencies involved in criminal justice system initiatives.
- Analyzed data obtained from crime scenes including fingerprints and DNA samples.
Education
Criminal Justice - Paralegal Studies
Eastern University
PA07-2006
Associate in Engineering Technology - Engineering
Wesley College
Belize06-1999
Skills
- Cable installation
- Installation and maintenance
- Equipment maintenance
- Technical troubleshooting
- Preventive Maintenance
- Field service operations
- Safety compliance
- OSHA certification
- Reading wiring diagrams
- Service documentation
- Proficient in [software]
- Customer relationship management
- Team supervision
- Project management
- Effective communication
- Written communication
- Detail orientation
- Conflict resolution
- Teamwork and coordination
- Adaptation to change
- Positive attitude
- Accountability and work ethic
- Hand tools proficiency
- Environmental safety
- Valid Driver's license
Certification
- RMOL 5903- Electrical Standards
- OSHA 30 Hour Outreach Training Program- Construction
- NFPA 70E 2024: Standard for Electrical Safety in the Workplace
- Law Enforcement Certifications
Timeline
Field Service Technician
Wagia Cable Management
03.2023 - Current
Operating Manager
Allied Universal Security Services
01.2020 - 02.2023
Utility Locator
USIC Utility Locating Service
03.2018 - 04.2019
skilled Handy Person
Self Employed Services
01.2007 - Current
Law Enforcement Officer
Belize Police Department
06.2000 - 12.2006
Criminal Justice - Paralegal Studies
Eastern University
Associate in Engineering Technology - Engineering
Wesley College