Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ruthann Thomas

Covington,GA

Summary

Highly organized and detail-oriented individual who is looking to make a difference in healthcare. Decisive leader and creative problem solver with 15 years of healthcare experience. Capable Patient Representative dedicated to providing superior support for patients needing reliable information regarding insurance coverage, finance options, and documentation requirements. Compassionate, hard-working, motivated individual. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting the development of comprehensive care plans. Collaborates with an interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes resident care, recommending opportunities for improvements.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Care Coordinator

Tailor care
10.2023 - Current
  • Triage patients
  • Monitor phones
  • Scheduling
  • Referral management
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.

Patient Care Coordinator

Heal Doctors
01.2022 - 08.2023
  • Company Overview: Remote
  • Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, always maintaining confidentiality and privacy.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Remote

Hospice Aide

Inspire Hospice
10.2019 - 01.2022
  • Company Overview: Suwanee GA
  • Supported needs of 100+ residents under long-term care.
  • Helped patients' complete range of motion exercises to prevent loss of function during care.
  • Improved patient satisfaction by assisting with personal hygiene tasks, ensuring cleanliness and dignity.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Checked and recorded vital signs, noting any significant changes and assisted nurses with treatment.
  • Suwanee GA

Hospice Aide/Admission Coordinator

Seasons Hospice
09.2016 - 06.2019
  • Company Overview: Dunwoody GA
  • Assisted patient's in obtaining nutritional needs.
  • Monitored patient's assessment and care plan.
  • Checked insurance eligibility.
  • Coordinating patient admits.
  • Supported needs of 100+ residents under long-term care.
  • Documented patient information and care activities in electronic health record.
  • Improved patient satisfaction by assisting with personal hygiene tasks, ensuring cleanliness and dignity.
  • Ensured continuity of care by accurately documenting patient progress, observations, interventions, and outcomes in medical records.
  • Dunwoody GA

Education

Bachelor Of Science - Health Science

Clayton State University
Morrow, GA
01.2021

Associate - allied health science

South University
Virginia Beach, VA
01.2016

Skills

  • Visionary strategy development
  • Quality assessment skills
  • Performance Improvement
  • Communication
  • Detailed oriented
  • Expert EMR
  • Customer service
  • Risk Management
  • Meeting Preparation
  • Multidisciplinary team collaboration
  • Workflow management
  • Policy adherence
  • Care planning
  • Case management
  • Organizational standards

Certification

  • Certified Nursing Assistant (CNA), Certified
  • CPR, Certified

Timeline

Care Coordinator

Tailor care
10.2023 - Current

Patient Care Coordinator

Heal Doctors
01.2022 - 08.2023

Hospice Aide

Inspire Hospice
10.2019 - 01.2022

Hospice Aide/Admission Coordinator

Seasons Hospice
09.2016 - 06.2019

Associate - allied health science

South University

Bachelor Of Science - Health Science

Clayton State University

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Ruthann Thomas