Summary
Overview
Work History
Education
Skills
Timeline
ADDITIONAL INFORMATION
Generic

Ruthlyn James-Simpson

Snellville

Summary

Dynamic professional with a proven track record of delivering exceptional customer service, fostering team collaboration, and driving organizational efficiency. Expertise in leading teams to achieve high performance while maintaining a customer-centric approach. Committed to utilizing strong leadership and organizational skills to support and enhance company objectives. Eager to contribute to a forward-thinking organization that values innovation and excellence.

Overview

15
15
years of professional experience

Work History

Lead Operations Manager (Part-Time)

SOMA Chicos Fas
01.2024 - Current
  • Set and communicate team performance expectations.
  • Oversee daily operations, including opening/closing, inventory, and sales.
  • Supervise staff in merchandise handling, cash reconciliation, and customer service.
  • Train team on product knowledge, sales, and online/offline fulfillment.

Counter Manager

Belk Department Store
01.2014 - 01.2022
  • Managed business strategies to improve sales, achieving a 10% increase over goals.
  • Increased skincare line sales by 15% and led store to top 10 ranking in Estee Lauder’s SE Division.
  • Executed successful promotions and special events, boosting business by 225% annually.

Teacher

Child Time Learning Center
01.2012 - 01.2014
  • Developed social, emotional, and motor skills in preschoolers.
  • Created daily schedules and communicated progress with parents.

Assistant Store Manager

Dollar Tree
01.2011 - 01.2012
  • Managed store operations, including scheduling, ordering, and freight processing.
  • Provided leadership to staff, including training, recruiting, and performance evaluations.
  • Ensured adherence to safety and company policies.

Education

Certification - Professional Childcare

Ashwood College
Norcross, GA
01.2010

One Year - Data Entry

New York Technical College
Brooklyn, NY
01.1987

Two Years - Criminal Justice

John Jay College
New York, NY
01.1985

Skills

  • Customer Service
  • Reports Preparation
  • Front-Office Operations
  • Scheduling & General Office Skills
  • Written Correspondence
  • Problem-solving
  • Team leadership
  • Operations management
  • Employee relations and conflict resolution
  • Staff training
  • Inventory management
  • Operational efficiency

Timeline

Lead Operations Manager (Part-Time)

SOMA Chicos Fas
01.2024 - Current

Counter Manager

Belk Department Store
01.2014 - 01.2022

Teacher

Child Time Learning Center
01.2012 - 01.2014

Assistant Store Manager

Dollar Tree
01.2011 - 01.2012

One Year - Data Entry

New York Technical College

Two Years - Criminal Justice

John Jay College

Certification - Professional Childcare

Ashwood College

ADDITIONAL INFORMATION

  • Experienced in managing sensitive records, producing accurate reports, and exceeding client expectations.
  • Over 20 years in retail and management, with a focus on customer service and team motivation.
  • Strong communicator and team player, able to work effectively in diverse environments.
Ruthlyn James-Simpson