Ruthlyn James-Simpson
Snellville
Summary
Dynamic professional with a proven track record of delivering exceptional customer service, fostering team collaboration, and driving organizational efficiency. Expertise in leading teams to achieve high performance while maintaining a customer-centric approach. Committed to utilizing strong leadership and organizational skills to support and enhance company objectives. Eager to contribute to a forward-thinking organization that values innovation and excellence.
Overview
15
15
years of professional experience
Work History
Lead Operations Manager (Part-Time)
SOMA Chicos Fas
01.2024 - Current
- Set and communicate team performance expectations.
- Oversee daily operations, including opening/closing, inventory, and sales.
- Supervise staff in merchandise handling, cash reconciliation, and customer service.
- Train team on product knowledge, sales, and online/offline fulfillment.
Counter Manager
Belk Department Store
01.2014 - 01.2022
- Managed business strategies to improve sales, achieving a 10% increase over goals.
- Increased skincare line sales by 15% and led store to top 10 ranking in Estee Lauder’s SE Division.
- Executed successful promotions and special events, boosting business by 225% annually.
Teacher
Child Time Learning Center
01.2012 - 01.2014
- Developed social, emotional, and motor skills in preschoolers.
- Created daily schedules and communicated progress with parents.
Assistant Store Manager
Dollar Tree
01.2011 - 01.2012
- Managed store operations, including scheduling, ordering, and freight processing.
- Provided leadership to staff, including training, recruiting, and performance evaluations.
- Ensured adherence to safety and company policies.
Education
Certification - Professional Childcare
Ashwood College
Norcross, GA01.2010
One Year - Data Entry
New York Technical College
Brooklyn, NY01.1987
Two Years - Criminal Justice
John Jay College
New York, NY01.1985
Skills
- Customer Service
- Reports Preparation
- Front-Office Operations
- Scheduling & General Office Skills
- Written Correspondence
- Problem-solving
- Team leadership
- Operations management
- Employee relations and conflict resolution
- Staff training
- Inventory management
- Operational efficiency
Timeline
Lead Operations Manager (Part-Time)
SOMA Chicos Fas
01.2024 - Current
Counter Manager
Belk Department Store
01.2014 - 01.2022
Teacher
Child Time Learning Center
01.2012 - 01.2014
Assistant Store Manager
Dollar Tree
01.2011 - 01.2012
One Year - Data Entry
New York Technical College
Two Years - Criminal Justice
John Jay College
Certification - Professional Childcare
Ashwood College
ADDITIONAL INFORMATION
- Experienced in managing sensitive records, producing accurate reports, and exceeding client expectations.
- Over 20 years in retail and management, with a focus on customer service and team motivation.
- Strong communicator and team player, able to work effectively in diverse environments.
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