Rielle Woods

Educate salon and spa owners on how to navigate through the salon scheduling software. I trouble shoot payment devices and assist with failed transactions and refunds to clients. Resolved customer’s complaints by identifying problems and taking appropriate corrective action, increasing client retention ratio significantly. Demonstrated professional etiquette and manners, improving positive feedback and 5 Star+ ratings by 90%. I also consistently met performance milestones in speed, accuracy and volume. I often represent my company at beauty shows all around the world to do hands on education for the scheduling software and display new features to potential clients.

• Ensured that all daily operations were running smoothly and identify areas for improvement, and also kept records of patients, conduct promotional campaigns for the facility and manage payroll. Performed accounting duties, such as recording daily cash flow, preparing bank deposits and generating financial statements. Supervised day-to-day operations to meet performance, quality and service expectations. Helped with planning schedules and delegating assignments to meet coverage and service demands. Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

• Assisted with account education and customer success navigating the mobile banking app. Troubleshooted apps and the banking website for login and password resets. Investigated, corrected, and responded to customer feedback regarding the user view of the system. Provided ongoing training sessions for clients in order to maximize software adoption and utilization.

• Provided recommendations for hair care. Scheduled appointments and manged the appointment book for all employees within the salon. Resolved customer problems and complaints. I would also serve as an apprentice for service providers assisting with the wash and blow dry process.