Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Blackston

Buchanan,GA

Summary

Dynamic Service Manager with a proven track record at Trans-Ash, excelling in team leadership and problem-solving. Enhanced customer satisfaction through effective communication and proactive issue resolution. Skilled in mechanical maintenance and safety compliance, consistently reducing service downtime while fostering a positive work environment.

Overview

10
10
years of professional experience

Work History

Service Manager

TransAsh
10.2023 - Current
  • Assisted in managing daily service operations to enhance customer satisfaction.
  • Supported team in implementing service protocols and procedures to ensure efficiency.
  • Coordinated communication between departments to resolve service issues promptly.
  • Participated in training sessions to develop knowledge of service management best practices.
  • Trained and coached Employees to improve performance and skills.
  • Oversaw maintenance and repair of shop equipment.
  • Verified safe and proper operation of wide range of power tools, equipment, and instruments
  • Directed Daily operations a team of 23 Technicians and shop professionals.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Monitored safety compliance to maintain strict standards and protect team members from harm
  • Monitored daily progress and work quality to provide guidance and direction to technicians.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Monitored customer feedback to identify areas for improvement and enhance service quality.
  • Resolved customer complaints in professional and timely manner.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Implemented inventory management systems to reduce costs and increase efficiency in the service department.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.

Field Service Technician

D.H. Griffin
10.2021 - 10.2023
  • Diagnosed and repaired mechanical and electrical issues on-site for diverse customer equipment.
  • Conducted routine maintenance and inspections to ensure optimal equipment performance and reliability.
  • Collaborated with team members to troubleshoot complex problems, enhancing service efficiency.
  • Provided technical support and training to clients on equipment operation and safety procedures.
  • Utilized diagnostic tools to identify system failures, resulting in timely resolutions for clients.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Operated hand tools and power equipment according to company safety procedures.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Followed safety procedures to avoid injuries in field.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
  • Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.

Field Service Technician

Yancey Bros Co
01.2016 - 10.2021
  • Maintained accurate service records, documenting repairs, maintenance schedules, and customer interactions.
  • Implemented safety protocols during service calls, ensuring compliance with industry regulations.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
  • Reduced repeat service calls, meticulously performing quality checks after each repair.
  • Streamlined diagnostic procedures to reduce downtime, employing advanced troubleshooting techniques on complex machinery.
  • Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Tested systems, noting issues and completing preventive maintenance.
  • Worked with diverse types of weather and ground conditions.

Education

Associate of Applied Science - Business Management

West Georgia Technical College
La Grange, GA
05-2024

Associate of Applied Science - Industrial Electronics

West Georgia Technical College
La Grange, GA
05-2018

High School Diploma -

North Paulding
Dallas, GA
12-2015

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Goal oriented
  • Workflow management
  • Team collaboration and leadership
  • Class B CDL
  • Caterpillar Trained
  • Hyundai Trained
  • Bell Trained
  • Cummins Trained
  • Mechanical Maintenance
  • Rigging Certified "Crane U"
  • Safety Awareness
  • Technical Documentation
  • Engine Rebuilds
  • Fabrication Skills
  • Lockout / Tagout Process

Timeline

Service Manager

TransAsh
10.2023 - Current

Field Service Technician

D.H. Griffin
10.2021 - 10.2023

Field Service Technician

Yancey Bros Co
01.2016 - 10.2021

Associate of Applied Science - Business Management

West Georgia Technical College

Associate of Applied Science - Industrial Electronics

West Georgia Technical College

High School Diploma -

North Paulding

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Ryan Blackston