Ryan Bowers
Columbus
Summary
Proven leader in hospitality and team management, excelling in roles up to Clubhouse Manager at Erie Shores Golf Course. Enhanced member satisfaction and increased event revenue through innovative social programs and effective vendor negotiations. Skilled in Food and Beverage Management and fostering strong relationships, demonstrating a knack for both hard and soft skills essential for dynamic team leadership and operational excellence.
Overview
10
10
years of professional experience
Work History
Clubhouse Manager
Erie Shores Golf Course
05.2023 - Current
- Boosted overall club atmosphere with the creation of engaging social programs and activities for members to enjoy.
- Supported membership growth through targeted outreach efforts and exceptional member experiences that encouraged referrals.
- Demonstrated commitment to continuous improvement by attending industry conferences and seminars to stay updated on current trends in club management.
- Enhanced member satisfaction by implementing personalized services and addressing individual needs.
- . Increased efficiency of daily operations by analyzing workflows; identifying areas for improvement; initiating changes as necessary.
- Maintained high standards of cleanliness and safety within the clubhouse facilities, exceeding health code regulations.
- Increased event revenue by effectively promoting club facilities and coordinating successful events.
- Developed strong relationships with vendors to negotiate favorable contracts for goods and services required at the clubhouse.
- Managed financial aspects of the clubhouse, including budgeting, forecasting, and expense tracking to ensure profitability.
- Implemented new technology solutions for reservations, billing, and reporting systems that streamlined clubhouse operations.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
Server Assistant
Scooter's Dawg House
05.2024 - 08.2024
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
Cleaner
Farley Cleaning
05.2023 - 08.2024
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Provided assistance to other staff members with cleaning of difficult areas.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
Server Shift Leader
Karen's Holiday
05.2014 - 08.2022
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Bussed and reset tables to keep dining room and work areas clean.
- Inspected dishes and utensils for cleanliness.
- Processed orders and sent to kitchen employees for preparation.
Crew Chief Leader
Adventure Zone
04.2018 - 09.2018
- Managed team according to company standards and compliance requirements.
- Organized daily assignments for crew members, ensuring efficient use of time and resources.
- Trained all team members on key roles to maintain flexibility.
- Mentored junior crew members, fostering a supportive work environment and promoting professional growth.
- Supervised crew in daily inspections, troubleshooting, and preventive maintenance on the Go carts
- Reduced equipment downtime by performing regular maintenance checks and addressing issues promptly.
- Enforced strict safety protocols to protect crew members.
Education
Bachelor of Science - Hospitality
Ohio State University
Columbus, OH05.2025
Skills
- Food and Beverage Management
- Health and safety compliance
- Menu development
- Hiring, Staffing, Training, Diversity, &
Inclusion
- Sales Reporting, Tracking, & Trending
- Relationship Development
- Excellent Communication
- Team Leadership
Timeline
Server Assistant
Scooter's Dawg House
05.2024 - 08.2024
Clubhouse Manager
Erie Shores Golf Course
05.2023 - Current
Cleaner
Farley Cleaning
05.2023 - 08.2024
Crew Chief Leader
Adventure Zone
04.2018 - 09.2018
Server Shift Leader
Karen's Holiday
05.2014 - 08.2022
Bachelor of Science - Hospitality
Ohio State University
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