RYAN BOWMAN
Atlanta
Summary
Experienced Business Operations and Customer Service Professional with over 7 years of experience in managing customer relationships, resolving issues, and overseeing projects. Strong background in leadership, problem-solving, and ensuring customer satisfaction. Proven ability in improving processes and delivering quality service in business operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Project Manager ( Water Restoration Contractor)
Best Option Restoration
Marietta
06.2023 - Current
- Evaluated project risks and identify mitigation strategies proactively
- Built and established strong partnerships with teams, vendors and
- Operated water extraction equipment to remove excess moisture from affected areas managing drying processes
- Collaborated with insurance adjusters to provide necessary information for claims processing
- Inspected and assessed water damage in residential homes and commercial properties
- Performed demolition of affected materials, such as drywall, flooring, and insulation
- Provided customer service to clients throughout the entire restoration process
- Coordinated with clients to gather project requirements and expectations
Customer Experience Manager
New Acquisitions
Atlanta
03.2019 - 06.2023
- Implemented new technologies to enhance customer engagement strategies
- Company overview: third party marketing firm that specialized in paid advertising for fortune 100 clients, (Costco, Sam's Club, Target)
- Promoted to account executive within 2 years then to a Director of Business Development due to exceeding quota and strategic leadership capabilities
- Solely responsible for identifying mid market client opportunities, leading a team to execute on those opportunities
- Analyzed customer feedback data to identify areas of improvement in the customer experience
- Exceeded $1,000,000 quota by 126.5% while leading specialized task teams and managing high-value accounts, closing deals that fueled company growth
- Developed and executed long-term business strategies, identifying new opportunities that resulted in a 41% increase in
revenue - Directed a team of 10 (4 Senior Account Executives, 3 sales managers, 4 customer service reps) reporting directly to the CEO and VP, and established performance-driven initiatives that consistently exceeded targets
Business Operations Manager
Trane Inc.
Atlanta
05.2018 - 03.2019
- Ensure materials and supplies are ordered and delivered on time for each project
- Conduct final inspections to confirm that work meets customer expectations and company standards
- Fabricated sheet metal components using precision tools and techniques
- Assembled metal parts according to specifications and quality standards
- Operated machinery such as shears, brakes, presses, punches, notchers and forming machines to shape sheet metal parts
- Managed inventory levels to ensure timely product availability across multiple locations
Supply Chain Analyst
United Postal Service, UPS
Atlanta
11.2017 - 05.2018
- Analyzed data and gencrated reports
- Optimized logistics operations, supporting product development and delivery
- Converted data into graphs and charts, providing insight into business operations and results for weekly insight meetings
- Analyzed supply chain data to identify trends and improve inventory management
- Trained junior analysts on supply chain systems and best practices for data analysis
- Developed SOPs for all supply chain-related processes including material soureing, order processing and logisties management
- Identified LSP problem loads and what actions taken to resolve
Education
BBA - Business Administration and Management
Fort Valley State University
Fort Valley, GA 05.2012 - 12/2017
Skills
- Supply Chain Logistics and Compliance
- Project Management
- Business Operations/Sales
- Home Restoration & Painting Projects
- Project Development/Inventory Management
- Customer Service
- Skilled Negotiator
- Supervision & Leadership
- Data Analysis And Excel
- Training & Development
- Problem Resolution
- Client Communications
- Inventory management
Certification
- Certified Supply Chain Professional (CSCP)
- Certified in Production and Inventory Management (CPIM)
- Project Management Professional (PMP)
- IICRC Water Restoration Technician (WRT)
Volunteer Experience
- Atlanta Community Food Bank, Volunteer, 2024
- Atlanta Fight Hunger Campaign, 2025
- NonProfit Youth Mentorship, 2025
Timeline
Project Manager ( Water Restoration Contractor)
Best Option Restoration
06.2023 - Current
Customer Experience Manager
New Acquisitions
03.2019 - 06.2023
Business Operations Manager
Trane Inc.
05.2018 - 03.2019
Supply Chain Analyst
United Postal Service, UPS
11.2017 - 05.2018
BBA - Business Administration and Management
Fort Valley State University
05.2012 - 12/2017