Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ryan Cloyd

2100 Defoors Ferry Rd

Summary

Professional with over 9 years of experience in operational improvement and process optimization across various industries. Achievements include significant reductions in inefficiencies and enhanced financial performance. Proven track record in leading teams to deliver impactful solutions in dynamic environments.

Overview

10
10
years of professional experience

Work History

Accounts Receivable Specialist

Freeman Mathis & Gary
Atlanta
02.2024 - Current
  • Responsible for collecting $1.5M+ in receivables each month, consistently reducing 45+ day overdue balances by 80%.
  • Partner with attorneys, paralegals, and internal departments to resolve billing disputes, ensuring accurate and timely payments.
  • Maintain precise documentation of payment statuses and communications in accounting systems to support audit readiness.
  • Maintain follow-up procedures, accelerate payment turnaround, and strengthen client relationships.
  • Respond promptly to customer inquiries regarding their account status or payment history.
  • Keep accounts receivable tracking database current with relevant client information, collection, and billing progress and program changes.

Revenue Cycle Leader

Peachtree Orthopedics
Atlanta
07.2015 - 02.2024
  • Managed a 12-member team in daily billing operations, consistently achieving or surpassing collection performance objectives.
  • Designed and implemented workflow changes that reduced claim processing times, improving overall cash flow.
  • Trained and onboarded new hires, achieving productivity benchmarks within their first 60 days.
  • Created schedules, training materials, and performance tracking systems to improve team efficiency and retention.
  • Resolved escalated billing and claim concerns with a satisfaction rate of over 90%, ensuring positive patient and client experiences.

Education

Bachelor of Arts - Mass Communication

Georgia State University
Atlanta, GA
12-2018

Skills

  • Accounts receivable management
  • Team leadership
  • Attention to detail
  • Microsoft Office Suite
  • Adobe PRO
  • Athena
  • Fulcrum
  • E-billing Platforms
  • Process Optimization
  • Training and Onboarding
  • Customer Service Excellence
  • Conflict Resolution
  • Analytical thinking
  • Medical Billing
  • Legal Billing

Accomplishments

  • Successfully manage and recover $1.5M+ in receivables per month, reducing aged accounts by 80%.
  • Led process improvements at Peachtree Orthopedics that accelerated claim turnaround times, contributing to faster revenue recognition.
  • Developed and delivered training programs for a 12-person team, improving billing accuracy and team efficiency.

Timeline

Accounts Receivable Specialist

Freeman Mathis & Gary
02.2024 - Current

Revenue Cycle Leader

Peachtree Orthopedics
07.2015 - 02.2024

Bachelor of Arts - Mass Communication

Georgia State University

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Ryan Cloyd