Dynamic Service Manager with over 8 years of experience in the automotive industry. Expert in staff supervision, operational efficiency, and customer satisfaction. Committed to leveraging analytical skills and leadership to achieve departmental goals and improve service performance.
Overview
19
19
years of professional experience
Work History
Service Manager
Five Star GMC Chevrolet Cadillac
Warner Robins
08.2020 - 07.2026
Managed daily operations of service department for automotive repairs and maintenance, achieving 2.70 hours per repair order with an effective labor rate of 162.
Supervised service technicians to ensure quality and timely vehicle servicing. Focused on maximizing shop productivity through effective scheduling of technician hours.
Analyzed service reports to identify trends and enhance departmental efficiency; conducted morning lane meetings to share insights and updates.
Developed customer relationships through weekly follow-ups on declined services, fostering repeat business.
Service Advisor
Lowe Toyota
Warner Robins
04.2015 - 07.2020
Provided exceptional customer service and resolved complaints promptly.
Explained service options and maintenance packages to clients.
Managed customer records and service history efficiently.
Maintained knowledge of automotive products and services available at the dealership.
Service Manager
Jeff Smith CDJR and KIA
Perry
03.2013 - 04.2015
Managed service staff to ensure customer satisfaction and compliance with company policies.
Monitored employee performance through key metrics analysis.
Monitored service performance metrics to identify areas of improvement.
Sales Representative
Champion Windows
Macon
01.2008 - 02.2013
Negotiated price points to maximize sales margins, contributing to over 4.5 million in sales over 5 years.
Assisted customers in selecting products tailored to their needs and preferences, enhancing overall satisfaction.
Conducted product demonstrations that highlighted features and benefits, resulting in increased customer engagement.