- Music
- Sports
- Travel
- Gaming
Ryan Dulaney
Lawrenceville
Summary
Liability claims specialist with extensive experience in evaluating, investigating, and resolving a wide variety of claims. Strong analytical skills, attention to detail, and knowledge in risk assessment to ensure accurate and fair outcomes. Consistently collaborates with Defense Counsel, team members and utilizes resources to adapt to claim intricacies and drive consistent results. Known for reliability, effective communication, and ability to manage multiple priorities efficiently.
Overview
21
21
years of professional experience
Work History
Property & Liability Claims Examiner
ACCG-IRMA
2016.01 - Current
- Adjust auto liability, property and general liability claims with minimal supervision
- Balance a steady claim inventory of over 180 claims from motor vehicle accidents, slip and falls, law enforcement liability, general liability and fatalities
- Conduct liability and coverage investigations using available resources on an everyday basis
- Evaluate complex claims for accuracy and compliance with policy guidelines
- Evaluate, communicate and settle all claims within time standards and guidelines
- Investigate, initiate and conclude claims in arbitration, subrogation and litigation
- Provide recommendations on claim settlements based on thorough investigations and evaluations
Complex & Bodily Injury Claim Adjuster
State Farm
2013.06 - 2016.01
- Adjusted bodily injury claims with minimal supervision
- Handled low property damage injury claims to files in litigation (liability, uninsured/underinsured claims, fatalities)
- Balanced a 230+ claim inventory involving multiple causes of loss
- Conducted liability and coverage investigations using available resources on an everyday basis
- Evaluated, communicate and settled injury claims within time standards and guidelines
- Compiled, submitted and routed claim files to appropriate divisions for handling (arbitration, subrogation, council)
- Over two years of experience handling Georgia bodily injury claims
Marketing Coordinator / Sales / Fulfillment
Polk County Tourism & Sports Marketing
2005.12 - 2013.03
- Customer service interactions with people from all around the world providing outstanding concierge service
- Maintained solid working relationships with other Polk County personnel and surrounding tourism industry stakeholders
- Collaborated with stakeholders to enhance tourism initiatives and community engagement strategies
- Oversaw visitor services volunteers and interns
- Responsible for daily technical aspects of the Visitor Information center
- Drafted the Operations and Procedures manual for the Visitor Center
- Designed visual displays for the entire building and County kiosks
- Designed and implemented visitor surveys and compiled research
- Produced monthly, quarterly and annual reports for directors and managers
- Created monthly addendums showcasing entire department performance
- Database/Inventory Management, created and maintained databases for clients and contacts
- Direct Mail Marketing/Tracking leads and follow up
- Liaison between USPS/UPS for all fulfillment initiatives
- Coordinated and distributed key product marketing materials daily
- Created, prepared and implemented marketing initiatives
- Knowledge of usage and editing of 3M Solutions Digital Signage
- Coordinated and assisted with special events
- Hands on experience with a nationally recognized organization
Education
Bachelor of Science - Marketing Management
University of Delaware
Newark, DE2004-08
Associate of Science - Recreation
Young Harris College
Young Harris, GA2001-05
High School Diploma -
Riverdale Baptist
Upper Marlboro, MD1999-05
Skills
- Microsoft Office
- Liability Analysis
- Investigation Techniques
- Settlement Negotiations
- Customer Service
- Time Management
- Multitasking Abilities
- Reliability
Interests
Timeline
Property & Liability Claims Examiner
ACCG-IRMA
2016.01 - Current
Complex & Bodily Injury Claim Adjuster
State Farm
2013.06 - 2016.01
Marketing Coordinator / Sales / Fulfillment
Polk County Tourism & Sports Marketing
2005.12 - 2013.03
Bachelor of Science - Marketing Management
University of Delaware
Associate of Science - Recreation
Young Harris College
High School Diploma -
Riverdale Baptist