Ryan Fyffe
Martinez
Summary
Experienced IT professional with a proven track record in configuring network resources and troubleshooting end-user devices and servers. Strong technical foundation, driven to leverage current skills while continuously developing new ones to enhance client support and improve work capabilities. Motivated by significant progress towards network+ and security+ certifications, fully prepared to obtain any requisite certifications necessary for the role.
Overview
5
5
years of professional experience
Work History
Technical Alignment Engineer
CMA Technology
12.2024 - Current
- Developed cost estimates and project specifications for proposals.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Provided input to team lead regarding areas for process and procedural improvement.
- Participated in formal internal design reviews of proposed products and components.
- Updated customer infrastructure to bring into compliance with developed standards
Service Desk Technician II
CMA Technology
12.2022 - 12.2024
- Assignment and triage of tier 1 service tickets
- Independent triage and documentation of escalated tickets from tier I service desk
- Review work done and provide next steps for tier 1 helpdesk
- Facilitate review of network assets and provide recommendations for upgrade, cloud migration, or decommission
- Setup and configuration of bare-metal and azure networking resources, including VMs and virtual networks
- Creation of Bicep files to automated commonly created Azure resources
- Work directly with service desk manager and head of architecture to ensure timely resolution of high priority, escalated tickets
- Installation and configuration of physical hardware and troubleshooting of on-site networking devices
- Lead collaboration between vendors, clients, and co-workers to establish, maintain, and restore core business systems
Application Development Internship
KSC Logistics
06.2020 - 01.2022
- Developed an inventory application for PC and tablet using PHP, Javascript, and HTML/CSS
- Facilitated training and testing of inventory application
Education
B.S. - Computer Information Systems, Networking Emphasis, Cyber Security
Lander University
01.2021
Skills
- Virtualization
- Networking
- Scripting
- Active Directory
- Server administration
- Cloud computing
- Linux
- Windows
- Triage
- Server configuration
- Communication
- Documentation
Timeline
Technical Alignment Engineer
CMA Technology
12.2024 - Current
Service Desk Technician II
CMA Technology
12.2022 - 12.2024
Application Development Internship
KSC Logistics
06.2020 - 01.2022
B.S. - Computer Information Systems, Networking Emphasis, Cyber Security
Lander University
Similar Profiles
CHERYL M. CUNNINGHAMCHERYL M. CUNNINGHAM
Finance Support at Augusta Staffing / CMA TechnologyFinance Support at Augusta Staffing / CMA Technology
Haley HeathHaley Heath
Client Solutions Specialist at CMA CMA AMERICA LLCClient Solutions Specialist at CMA CMA AMERICA LLC
Marielys RodriguezMarielys Rodriguez
Program Director at CMAProgram Director at CMA