Summary
Overview
Work History
Skills
Timeline
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Ryan Helton

Monroe,GA

Summary

Dedicated, hardworking restaurant professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager/employee with 18 years of experience in team leadership in F&B industry. Background includes sales, management and customer service in fast-paced settings.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Restaurant Manager

Brinkley's Chop House
09.2022 - 04.2023
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.

Lead Server/FOH Manager

Happy Fork Inc
09.2021 - 09.2022
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with regular customers.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.

Bar Manager

Greystone Inn & Suites
06.2018 - 08.2021
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Lead Server Trainer/Bartender Shift Manager

The Willcox
05.2014 - 06.2018
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.

General Manager

Pye Foods LLC
01.2006 - 04.2014
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Skills

  • Streamlining Processes
  • Team Training
  • Client Service
  • Professional Relationships
  • Operations Management
  • Customer Engagement
  • Staff Management
  • Responsible Alcohol Service

Timeline

Restaurant Manager

Brinkley's Chop House
09.2022 - 04.2023

Lead Server/FOH Manager

Happy Fork Inc
09.2021 - 09.2022

Bar Manager

Greystone Inn & Suites
06.2018 - 08.2021

Lead Server Trainer/Bartender Shift Manager

The Willcox
05.2014 - 06.2018

General Manager

Pye Foods LLC
01.2006 - 04.2014

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Ryan Helton