Summary
Overview
Work History
Education
Skills
Timeline
Awards
Generic

Ryan Hooper

Alpharetta,GA

Summary

Dynamic professional with a proven track record in customer service and team leadership at Pepperoni's Tavern. Skilled in problem resolution and data analytics, I enhanced guest experiences and trained staff to improve efficiency. Committed to fostering positive environments that drive engagement and retention, ensuring exceptional service delivery.

Overview

4
4
years of professional experience

Work History

Head Server

Pepperoni's Tavern
05.2024 - Current
  • Coordinated dining room activities, optimizing table turnover and enhancing guest experiences.
  • Trained new servers on menu details and service protocols, improving team efficiency.
  • Resolved customer complaints promptly, fostering positive relationships and repeat business.
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.

Store Manager

Chuck E Cheese
05.2025 - 08.2025
  • Directed daily store operations, ensuring optimal customer service and inventory management.
  • Developed promotional displays that increased customer engagement and sales performance.
  • Fostered a positive work environment that encouraged teamwork and employee retention.

Soccer Coach

Roswell Soccer Club
05.2023 - 08.2024
  • Developed and implemented practice plans to enhance player skills and team performance.
  • Coordinated team schedules, ensuring efficient use of facilities and resources for practices and games.
  • Organized team-building activities to strengthen camaraderie and improve communication among players.

Server

The Mansions Assisted Living
12.2022 - 05.2023
  • Provided exceptional customer service by promptly addressing guest inquiries and concerns.
  • Maintained cleanliness and organization of dining area, ensuring positive guest experiences.
  • Collaborated with kitchen staff to ensure timely food delivery and order accuracy.

Volunteer

Legion Post 201
08.2021 - 06.2023

Tasked with maintaining the beauty of the Legion Post by doing tasks such as, planting flowers, laying bricks with names of fallen soldiers, raking leaves, interior cleaning, removal of trash all while maintaing a great relationship with the veterans who spent their time at the post.

Education

BBA - Management Information Systems

University of Georgia
GA
05-2027

Skills

  • Customer service
  • Data entry
  • Data Analytics Platforms (R, Python, Microsoft Excel)
  • Problem resolution
  • Multitasking skills
  • Exceptional communication

Timeline

Store Manager

Chuck E Cheese
05.2025 - 08.2025

Head Server

Pepperoni's Tavern
05.2024 - Current

Soccer Coach

Roswell Soccer Club
05.2023 - 08.2024

Server

The Mansions Assisted Living
12.2022 - 05.2023

Volunteer

Legion Post 201
08.2021 - 06.2023

BBA - Management Information Systems

University of Georgia

Awards

Dean's List, fall and spring semester, freshman year

Ryan Hooper