Ryan Johnson
Dahlonega,GA
Summary
Dynamic Account Manager with proven success at Kloeckner Metals, excelling in client relations and customer service. Skilled in optimizing account management processes, I foster strong relationships while ensuring profitability. My expertise in sales and teamwork has driven significant improvements in client satisfaction and retention.
Overview
5
5
years of professional experience
Work History
Account Manager
Kloeckner Metals
02.2024 - Current
- Manage a wide range of accounts, ensuring each customer receives personal attention and support.
- Build client relationships by communicating on every front, whether its sales, or customer service, or general conversation.
- Monitor market activity to ensure pricing is within range to maintain healthy profit margins.
- Trained peers on sales tactics and internal system usage.
- Handle the highest volume of accounts within my branch, totaling over 65+ customers.
- Maintain high standards of customer service by answering questions about pricing, availability, and credit questions accurately.
Stamping Press Operator
BTD
03.2023 - 01.2024
- Enhanced workplace safety by consistently following established protocols and sharing best practices with colleagues.
- Optimized workflow by organizing workstations for efficient material handling and tool accessibility.
- Streamlined changeover processes, reducing downtime between production runs in the stamping press department.
- Assisted in training new team members on proper machine operation and safety procedures, fostering a skilled workforce.
- Increased production efficiency by setting up and operating stamping press machines with precision.
Quality Technician
BTD
08.2021 - 07.2022
- Conducted in-depth measurements and tests on new parts.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Managed non-conforming material program, including investigation, disposition, and corrective action plans that reduced instances of repeat issues significantly.
Manufacturing Engineering Intern
BTD
02.2021 - 08.2021
- Assisted in developing process documentation for manufacturing workflows to enhance operational efficiency.
- Supported quality control initiatives by conducting inspections and reporting non-conformities in products.
- Participated in root cause analysis for production delays, contributing to timely resolutions.
- Documented production workflows and updated technical manuals for improved team communication.
- Evaluated manufacturing processes for potential improvements, focusing on cost reduction and efficiency.
Education
High School Diploma -
Dawson County High School
Dawsonville, GA05-2021
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Sales experience
Timeline
Account Manager
Kloeckner Metals
02.2024 - Current
Stamping Press Operator
BTD
03.2023 - 01.2024
Quality Technician
BTD
08.2021 - 07.2022
Manufacturing Engineering Intern
BTD
02.2021 - 08.2021
High School Diploma -
Dawson County High School