Ryan Montgomery

Utilize leadership expertise and business management experience gained through 20 years of District and Regional leadership; multi-property operations, retail management, general business and portfolio management to drive organizational excellence. I am a results-oriented leader with a proven track record and recognized for outstanding District level strategic planning, portfolio and operations execution, financial strategy and inventory results through long term staff development and focused efforts to build business, resident, and vendor relationships.

• SOUTHEAST REGIONAL MANAGER, SMART SAFETY GROUP, Atlanta, GA, 2022, PRESENT, Southeast Regional Manager with SMART Safety Group directly responsible for Southeast US markets. Develops operational sales strategies, accountable for building customer relationships and performance of Services Managers, and the effective execution of market action and growth plans, driving financial performance, delivering world class customer experiences and corporate/employee compliance. Responsible for the overall customer experience initiative and priorities to continuously improve overall experience. Directly supervise and manage a staff of Safety Services Managers across the Southeast US, and ensure that relationships are strong and existing customers are referring new customers to SMART Safety. Increased company profitability by 30% YOY through the enhanced integration of sales and service together to deliver turnkey safety program management to SMART Safety’s valued customers Increased lead volume by 25% YOY through developing marketing initiatives driving traffic through the company website through Google analytics, developing marketing brochures which are sent to existing and prospective customers, facilitating lunch and learns with partner Insurance Brokers Develop Safety Service Managers through coaching, shadowing in field on customer sites for audits, safety business meetings, and providing positive reinforcement as well as constructive criticism for implementation of best practices to drive customer relationships Increased workforce performance of teams through 1-on-1 meetings driving priorities and key performance metrics Develop strategies with customers in order to customize incident response and claims management to streamline processes with workers compensation claims Enhanced customer account relationships through attending Safety Business Meetings weekly with Safety Service Managers while asking for direct feedback and how we can improve our services, and developed a survey for our customers to provide feedback on our services
• MARKET GENERAL MANAGER, CWS CORPORTE HOUSING, Atlanta, GA, 2021, 2022, Market General Manager with CWS Corporate Housing directly responsible for Georgia markets. Developed operational sales strategies, accountable for inventory management, and the effective execution of market action and growth plans, driving financial performance, delivering world class customer experiences and corporate/employee compliance. Responsible for overall customer experience initiatives and priorities to continuously improve client experience. Directly supervision and provide leadership for a multidiscipline staff ranging from sales, finance, and customer service representatives. Increased Revenue by 30% YOY by securing new business in new verticals such as Healthcare, Consulting, and Automotive industries Reduced expenses YOY by 25% in unit direct costs through negotiations with all vendors including rent abatements with furniture providers, key stakeholders, property management companies, and housewares vendors Improved relationships with Contracted Property Management Companies by hosting cross network engagement with Regional Managers, Community Managers, and market leaders to discuss successes as well as opportunities with actionable items to facilitate changes needed for improvement; including our referral program and training of onsite multi-family associates Established new clients through creative virtual networking; consistent attendance by key clients, and networking events for Metro Atlanta Relocation Council members Increased existing client business through partnerships with the Global Sales Teams and key accounts holding scheduled session to determine KPI’s and drive increased business
• MARKET GENERAL MANAGER, NATIONAL CORPORTE HOUSING, Atlanta, GA, 2020, 2021, Market General Manager with National Corporate Housing directly responsible for Georgia, Alabama, and Mississippi markets. Developed operational sales strategies, accountable for inventory management, and the effective execution of market action and growth plans, driving financial performance, delivering world class customer experiences and corporate/employee compliance. Responsible for the overall customer experience initiative and priorities to continuously improve overall experience. Directly supervised and managed a staff of ranging from sales, finance, and customer service representatives. Increased Revenue by 20% through the implementation of a phased housewares/electronics program in market in lieu of renting through vendors Reduced expenses YOY by 30% in unit direct costs through negotiations with all vendors including rent abatements with furniture providers, key stakeholders within property management companies, and housewares vendors Reduced expenses by 20% YOY with the implementation of streaming services and partnerships Improved Service Scores across all categories through increased client communications and key account stakeholder engagement with a focus on compliance standards and team execution Established new clients through creative virtual networking through consistent attendance of key client, networking events during worldwide pandemic Increased existing client business through a partnership with the Global Sales Teams and key accounts to identify critical success factors and strategic initiatives to drive growth Increased workforce performance of teams through 1-on-1 priorities and key performance metrics
• MARKET GENERAL MANAGER, OAKWOOD WORLDWIDE, Atlanta, GA, 2016, 2019, Market General Manager with Oakwood Worldwide directly responsible for North and South Carolina markets. Developed operational sales strategies, accountable for inventory management, and the effective execution of growth plans, driving financial performance, delivering world class customer experiences and corporate/employee compliance. Responsible for the overall customer experience initiative and priorities to continuously improve the guest and client experience. Directly supervised a staff of 25+ members ranging from sales, finance, and customer service representatives. Increased Revenue 55% year over year through partnerships with corporate sales team and marketing Increased Occupancy 45% year over year through the development of quarterly events with key leaders within top sales verticals such as relocation companies and production travel coordinators Improved Service Scores across all categories through increased client communications and key account stakeholder engagement with a focus on compliance standards and team execution Increased New Accounts 25% year over year through consistent attendance of key client, networking, and vendor functions Increased workforce performance 50%; conducted 1-on-1 priorities and key performance metrics

• Master Community Association Manager: HOA: Atlanta, GA
• General Manager: MAA: Atlanta, GA
• General Manager: Archstone/Equity Residential: Arlington, VA
• General Manager: Cole Haan: Chevy Chase, MD (2014-2015)
• Manager: Williams-Sonoma, Inc: McLean, VA (2013-2014)
• General Manager: Pier 1 Imports: Salisbury, MD (2008-2010)
• Station Manager: The Hertz Corporation: Los Angeles, California (2005-2008)
• Assistant General Manager: Jamba Juice: Kahului, Hawaii (2003-2005)
• Market Research: Walt Disney World: Orlando, Florida (2002-2003)

• Georgia Institute of Real Estate, Atlanta, GA - June 2014, Certified Association Manager
• University of Central Florida, Orlando, FL - May 2001, Bachelor of Science
• OSHA 30 Certification

• Portfolio Management
• Financial Planning
• Strategic Planning
• Executive Engagement
• Strategic Communications
• Business Development
• Training and Development