Rylee McMillan
Gray
Summary
At Five Star Collision Center, I excelled as a Customer Service Representative, leveraging my critical thinking and customer service skills to resolve conflicts and enhance customer loyalty. Skilled in insurance procedures and proficient in damage assessment, I significantly contributed to streamlining repair processes and improving client satisfaction.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Five Star Collision Center
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
Education
High School Diploma -
Jeff Davis High School
Hazlehurst, GA05-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Conflict resolution
- Call center experience
- Complaint handling
- Problem resolution
- Professional telephone demeanor
- Customer relations
- Scheduling
- Damage assessment
- Insurance procedures
- Vehicle inspection
- Estimating techniques
Accomplishments
I've been named Employee of the Month multiple times.
Timeline
Customer Service Representative
Five Star Collision Center
09.2023 - Current
High School Diploma -
Jeff Davis High School
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