Ryleigh McMichael
Loganville
Summary
Dynamic Pharmacy Technician with proven expertise at Carmichael Drugs, enhancing workflow and patient satisfaction through effective problem-solving and collaboration. Skilled in insurance billing and medication safety, I consistently ensured compliance with healthcare regulations while optimizing inventory management, resulting in improved operational efficiency and exceptional customer service.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
CARMICHAEL DRUGS
10.2022 - Current
- Managed prescription orders and ensured accuracy in medication dispensing.
- Collaborated with pharmacists to streamline inventory management processes.
- Processed insurance claims efficiently to facilitate patient access to medications.
- Maintained compliance with regulatory standards during daily operations.
- Implemented best practices for medication storage and handling to enhance safety.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Conducted regular stock assessments to optimize inventory levels and reduce waste.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
Education
High School Diploma -
FOOTHILLS CHARTER HIGH SCHOOL
MONROE, GA08-2021
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Patient confidentiality
- Prescription filling
- Insurance verification
- Pharmacy ethics
- Drug safety
- Pharmaceutical calculations
- Stocking shelves
- Processing payments
- Healthcare regulations
- Medication labels
- Verifying orders
- Advanced math skills
Timeline
Pharmacy Technician
CARMICHAEL DRUGS
10.2022 - Current
High School Diploma -
FOOTHILLS CHARTER HIGH SCHOOL