Ryuana Hayes
Mableton
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Twisted Kitchen. Excelled in conflict resolution and POS system operation, achieving high health inspection scores. Demonstrated exceptional organizational skills and customer service, mentoring teams to exceed quality expectations.
Overview
4
4
years of professional experience
Work History
Team Lead
Twisted Kitchen
03.2023 - Current
- Maintained a clean and organized restaurant environment, leading to consistently high scores in health department inspections.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Monitored food inventory and supplies to prevent waste.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Operated as full-service food provider by taking orders, preparing meals, and collecting payments.
- Trained new hires in customer service, food preparation and restaurant procedures.
Crew Member
Papa John's Pizza
03.2022 - 01.2023
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Crew Member
Jimmy John's
03.2021 - 03.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
High School Diploma -
Pebblebrook High School
Mableton, GA05-2024
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Problem-solving
- Teamwork and collaboration
- Leadership
- Organizational skills
- POS system operation
- Cleaning and sanitizing
- Superb customer service
Timeline
Team Lead
Twisted Kitchen
03.2023 - Current
Crew Member
Papa John's Pizza
03.2022 - 01.2023
Crew Member
Jimmy John's
03.2021 - 03.2022
High School Diploma -
Pebblebrook High School
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