Sabrina All
Columbus
Summary
Dynamic and results-driven professional with extensive experience at Avis and Budget Rental Car, excelling in customer service and reservation management. Proven ability to enhance revenue through effective upselling and maintain high satisfaction levels. Strong multitasking and problem-solving skills, ensuring operational efficiency and a seamless rental experience.
Overview
9
9
years of professional experience
Work History
Car Rental Agent
Avis and Budget Rental Car
12.2021 - 09.2022
- Conducted thorough inspections of vehicles pre- and post-rental, minimizing damage claims and ensuring fleet quality.
- Enhanced company revenue through upselling services and insurance packages to clients.
- Managed vehicle inventory to guarantee timely availability for seamless rental experiences.
- Resolved customer queries via phone and email, achieving prompt issue resolution and high satisfaction levels.
- Processed payments accurately across cash, credit cards, and checks for hassle-free transactions.
- Assisted in resolving conflicts between customers and staff, promoting a positive work environment.
- Streamlined rental processes using car rental software for improved operational efficiency.
- Trained new employees on policies, software, sales techniques, and customer service best practices.
Sales Associate
Cracker Barrel Old Country Store
04.2021 - 12.2021
- Facilitated customer selection of merchandise while delivering accurate product information.
- Maintained organized sales floor to enhance shopping experience.
- Processed transactions accurately using point-of-sale system.
- Resolved inquiries and complaints with professionalism and empathy.
- Stocked shelves and ensured compliance with product placement standards.
- Educated customers on promotions and loyalty programs to boost engagement.
- Answered incoming calls to provide information about store offerings and services.
Sales Associate
Navy Exchange
12.2018 - 04.2020
- Organized racks and shelves to enhance store aesthetics and promote select merchandise.
- Processed cash transactions accurately, adhering to company policies.
- Developed customer relationships to encourage repeat business.
- Managed returns, exchanges, and refunds according to store policy.
- Assisted customers in selecting products and provided detailed information.
- Maintained a clean sales floor to optimize shopping experience.
- Resolved customer inquiries and complaints with professionalism and empathy.
Call Center Representative
The Results Company
Patrick Springs
03.2014 - 11.2014
- Tracked and logged customer interactions using call center software.
- Resolved customer inquiries and concerns to consistently provide quality service.
- Updated customer accounts and contact information within call management databases.
- Communicated effectively to address customer issues and enhance satisfaction.
- Informed customers about potential service upgrades and account changes.
Education
Advanced Diploma -
Patrick County High School
Stuart, VA05.2010
Bachelor’s - Animal Health And Behavior
Unity Environmental University
RemoteSkills
- Team player mentality
- Reservation management
- Insurance knowledge
- Multitasking skills
- Vehicle expertise
- Cash handling
- Document management
- Collaboration and teamwork
- Customer service
- Attention to detail
- Problem solving
- Cleaning and sanitizing
- Reliability
- Organizational skills
- Verbal communication
- Task prioritization
References
References available upon request.
Timeline
Car Rental Agent
Avis and Budget Rental Car
12.2021 - 09.2022
Sales Associate
Cracker Barrel Old Country Store
04.2021 - 12.2021
Sales Associate
Navy Exchange
12.2018 - 04.2020
Call Center Representative
The Results Company
03.2014 - 11.2014
Advanced Diploma -
Patrick County High School
Bachelor’s - Animal Health And Behavior
Unity Environmental University
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