Sabrina Cloud
Hampton
Summary
Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Overview
32
32
years of professional experience
Work History
Manager of Operations
Marcos's Pizza
08.2020 - 09.2022
- Hired and onboarded team members to meet immediate and expected demand.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Planned delivery routing, team workflows and promotional initiatives.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Conducted employee observations and documented findings.
Director
Sunshinehouse
09.2006 - 02.2020
- Planned and implemented strategies to grow revenue.
- Guided and motivated staff to drive maximum performance.
- Developed and presented new ideas and conceptualized new approaches and solutions.
- Successfully improved employment turnover through creating incentive and training programs.
Customer Service Representative
JcPenny Outlet
10.1990 - 12.2006
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Made outbound calls to obtain account information.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Associate of Applied Science - Early Childhood Education
Southern Crescent Technical College
Griffin, GA12.2007
Skills
- Systems implementation
- Policies and procedures implementation
- Incidents management
- Workforce training
- Staff training and development
- Marketing
- Microsoft Office expertise
- Delegation
- High-pressure environments
- Payroll Operations
- Overseeing Employees
- Departmental Operations
- Delivery Schedules
- Incident Response
- Staff Training
- Oversee Administrative Functions
Timeline
Manager of Operations
Marcos's Pizza
08.2020 - 09.2022
Director
Sunshinehouse
09.2006 - 02.2020
Customer Service Representative
JcPenny Outlet
10.1990 - 12.2006
Associate of Applied Science - Early Childhood Education
Southern Crescent Technical College
Similar Profiles
Angeliz SilvestreAngeliz Silvestre
Cashier at Marcos's PizzaCashier at Marcos's Pizza
CAMETRA SHARPCAMETRA SHARP
Insider at Marcos's PizzaInsider at Marcos's Pizza
Mary GatewoodMary Gatewood
Delivery Driver at Marcos's PizzaDelivery Driver at Marcos's Pizza