SABRINA CODY
Albany
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Nexus Pain Center
Albany
06.2021 - Current
- Assisted patients with scheduling appointments and managing their medical records.
- Resolved patient inquiries regarding treatment options and insurance coverage.
- Maintained accurate patient information in electronic health record systems.
- Educated patients on post-treatment care instructions and medication management.
Courier
LabCorp
Albany
08.2016 - 05.2021
- Delivered specimens to various medical facilities across designated routes.
- Maintained accurate logs of deliveries and pick-ups for tracking purposes.
- Ensured proper handling and transportation of sensitive medical materials.
- Conducted routine vehicle inspections to ensure safe operation during deliveries.
- Adhered to safety protocols while transporting hazardous materials as required.
Customer Service Representative
Teleperformance
Albany
12.2011 - 11.2016
- Grew existing customer accounts by 29% through exceptional customer service and effective sales techniques
- Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume
- Answering incoming calls, and escalated calls, reducing the average time to resolution by 19%
- Handled merchandise returns, assisted manager with ordering new merchandise, and scheduled store associates to accept deliveries and transfer to stockroom and sales floor
Office Assistant
Manns Dental
Albany
01.2012 - 10.2014
- Handling incoming calls and other communications, and transferring or relaying them as needed.
- Managing filing system and keeping track of important documents.
- Greeting visitors and answering inquiries.
- Updating paperwork, maintaining documents, and word processing.
- Performing general office clerk duties and errands, such as mail sorting and delivery, using office equipment, and running errands for employees.
- Helping organize and maintain office common areas and supplies.
Education
High School Diploma -
Dougherty High School
Albany, GASkills
- Power Point
- Excel
- Microsoft
- NPS
- Customer retention
- Customer satisfaction
- Empathetic
- Courteous
- Problem solving
- Interpersonal skills
- Greeting customers
- Payment collecting
- Inbound and Outbound Calling
- Data entry
- Data entry documentation
- Appointment scheduling
Timeline
Customer Service Representative
Nexus Pain Center
06.2021 - Current
Courier
LabCorp
08.2016 - 05.2021
Office Assistant
Manns Dental
01.2012 - 10.2014
Customer Service Representative
Teleperformance
12.2011 - 11.2016
High School Diploma -
Dougherty High School