Sabrina Crawford
Dallas,GA
Summary
Experienced with intake management, team leadership, and process enhancement. Utilizes skills in client onboarding to improve satisfaction and operational efficiency. Track record of optimizing workflows and fostering team collaboration.
Overview
10
10
years of professional experience
Work History
Business Office Manager
Salterra at Ashbrook
03.2025 - Current
- Answer phone calls and provide new clients with required paperwork to initiate service.
- Resolve financial discrepancies and customer billing issues with timely attention.
- Increase customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Assist clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Verify insurance of patients to determine eligibility.
Intake Manager
Caritas Hospice
02.2023 - 03.2025
- Completed all regular Intake Processes plus
- Streamlined intake processes to enhance patient admissions and improve overall efficiency.
- Implemented quality assurance measures to maintain high standards of service delivery.
- Managed patient inquiries and resolved issues.
- Served as a subject matter expert within the organization on matters related to intake management, providing guidance and support to colleagues as needed.
- Addressed any concerns or issues that arose during the intake process promptly, demonstrating commitment to client satisfaction and effective problem resolution skills.
- Analyzed areas for improvement within the intake department, leading to increased effectiveness.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Intake Mananger
Agape Hospice Care
07.2016 - 02.2023
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict HIPAA guidelines and company policies.
- Managed high-stress inbound calls from distressed individuals, actively listening to concerns and delivering effective solutions under pressure.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Collaborated with team members to promote teamwork.
- Managed client billing processes, working alongside many insurances.
- Coded all ICD 10s for billing department.
- Provided emotional support to families navigating complex end-of-life care and substance-related grief.
Skills
- HomeCare Homebase
- HealthCare First
- Microsoft Outlook
- Excel Share Point
- PointCare
- Power Point
- Epic Programs
Timeline
Business Office Manager
Salterra at Ashbrook
03.2025 - Current
Intake Manager
Caritas Hospice
02.2023 - 03.2025
Intake Mananger
Agape Hospice Care
07.2016 - 02.2023