Sabrina Edwards
Smithville
Summary
Results-driven General Manager with expertise in staff management, operational efficiency, and client satisfaction. Proven track record in problem solving and team leadership, enhancing service delivery in a dental practice.
Overview
27
27
years of professional experience
1
1
Certification
Work History
General Manager
Westgate Dental
Albany
05.2001 - Current
- Directed daily operations of dental practice to ensure efficient service delivery.
- Managed staff scheduling and performance evaluations for optimal team productivity.
- Oversaw patient flow and appointment management to enhance client satisfaction.
- Coordinated training sessions for new hires to ensure proper onboarding processes.
- Developed marketing strategies to promote dental services within the community.
- Facilitated communication between patients and dental professionals for effective care.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
GFE Clerk
Lockheed Martin
Americus
01.1999 - 04.2001
- Managed clerical tasks to support operational efficiency and workflow.
- Organized documentation for compliance with company standards and regulations.
- Conducted inventory management, ensuring timely supply restocking as needed.
- Answered phones in a courteous manner while providing excellent customer service.
- Performed data entry tasks to update customer account records.
- Supported office clerical functions using word processing and other software, email and office machines.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Copied, sorted and filed records of office activities and business transactions.
- Processed and prepared business or government forms and expense reports.
- Verified accuracy of all paperwork prior to submission for processing.
Education
Some College (No Degree) - Marketing Management
Tuskegee University
Tuskegee, ALSkills
- Staff management
- Operational efficiency
- Appointment scheduling
- Team leadership
- Effective communication
- Problem solving
- Conflict resolution
- Performance evaluation
- Leader
- Inventory control
- Efficient multi-tasker
- Time management
- Interpersonal skills
Certification
CPR
Timeline
General Manager
Westgate Dental
05.2001 - Current
GFE Clerk
Lockheed Martin
01.1999 - 04.2001
Some College (No Degree) - Marketing Management
Tuskegee University