Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sabrina Ibrahim

Snellville

Summary

I'm a resourceful and adaptable individual with experience in customer service, administrative support, education, and food and beverage service. I take pride in my strong communication skills, attention to detail, quick learning and adaptability, and ability to stay organized even in fast-paced environments. I enjoy learning new things, tackling challenges head-on, and supporting those around me. Whether I'm helping customers, managing schedules, or working as part of a team, I always bring a positive attitude and a strong work ethic. I'm committed to doing my best in any role and ready to contribute wherever I'm needed.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
02.2025 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Lead Barista

Scooter's Coffee
07.2024 - 12.2024
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
  • Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
  • Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
  • Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
  • Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
  • Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
  • Streamlined workflow for barista team members by implementing effective task delegation.

Learning Assistant/Student Grader

Kumon Math & Reading Learning Center
05.2022 - 08.2024
  • Enhanced student comprehension by utilizing diverse teaching methods and incorporating real-world examples.
  • Maximized the impact of individualized instruction, tailoring lessons to address specific strengths and weaknesses for each student.
  • Mentored new Learning Assistants, sharing best practices and offering guidance on effective teaching techniques.
  • Helped struggling students achieve academic success through targeted interventions and consistent progress monitoring.
  • Participated in ongoing professional development workshops to remain current on best practices in teaching methodologies and emerging trends in education.
  • Promoted a positive learning environment through consistent reinforcement of classroom expectations and open communication with students.
  • Managed challenging behavior effectively by establishing clear expectations, consistently enforcing consequences, and working closely with parents/guardians.
  • Developed strong relationships with parents, fostering an open dialogue about their child''s academic progress and addressing concerns as they arose.
  • Maintained up-to-date records of student progress, aiding in analysis of teaching effectiveness and areas for improvement.
  • Supported special needs students with appropriate accommodations, ensuring equal access to educational opportunities for all learners.

Barista

Grayson Sweet Home Cafe
05.2024 - 07.2024
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Maintained regular and consistent attendance and punctuality.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.

Cashier

7-Eleven Convenience Store
05.2021 - 07.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Education

Associate of Arts - English Creative Writing

Georgia Gwinnett College
1000 University Center Lane, Lawrenceville, GA
05-2027

Brookwood High School
1255 Dogwood Rd SW, Snellville
05-2022

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Active listener
  • Exceptional customer service
  • Team leadership
  • Adaptive and creative
  • Decision-making
  • Cash handling
  • POS system operation
  • Professional demeanor

Timeline

Barista

Starbucks
02.2025 - Current

Lead Barista

Scooter's Coffee
07.2024 - 12.2024

Barista

Grayson Sweet Home Cafe
05.2024 - 07.2024

Learning Assistant/Student Grader

Kumon Math & Reading Learning Center
05.2022 - 08.2024

Cashier

7-Eleven Convenience Store
05.2021 - 07.2021

Associate of Arts - English Creative Writing

Georgia Gwinnett College

Brookwood High School

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Sabrina Ibrahim