Sabrina Mann
Decatur
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Independent Contractor
Uber
12.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Customer Service Representative
Porter Logistics
08.2024 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
Material Handler
McKesson
01.2021 - 12.2023
- Packed items into appropriate containers for shipment.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Used hand-held scanners and physical logs to accurately track item movements.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
Education
High School Diploma -
Columbia High
Decatur, GA06-1998
Skills
- Client relationship building
- Workload management
- Safety compliance
- Attention to detail
- Problem-solving
- Multitasking Abilities
Timeline
Customer Service Representative
Porter Logistics
08.2024 - 12.2024
Independent Contractor
Uber
12.2023 - Current
Material Handler
McKesson
01.2021 - 12.2023
High School Diploma -
Columbia High
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