Sabrina Mcphederain

• Provided friendly, courteous service to create memorable moments for guests.
• Consistently met tight deadlines under pressure while maintaining composure and professionalism during high-stress situations.
• Arranged linens and table settings according to seating plan and event theme.
• Served appetizers, delivered entrees, and refilled beverages for banquet guests.

During me leave of absence in 2021 to 2024 , I was caring for a close family member during a serious illness.

• Contributed to team meetings, sharing insights and strategies with colleagues fostering a supportive and collaborative work environment.
• Streamlined internal communication processes between sales, culinary, and operations teams for improved collaboration and overall performance.
• Provided exceptional customer service throughout the entire event lifecycle, from inquiry to post-event followup.
• Conducted post-event evaluations with clients to identify opportunities for improvement and gather valuable feedback for future events.
• Solicit new Catering customers through traditional and non traditional sales techniques.

• Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
• Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Carefully interviewed, selected, trained, and supervised staff.
• Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
• Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
• Set clear expectations and created positive working environment for employees.
• Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.