Sabrina Murry
Stone Mountain
Summary
Dynamic and results-driven professional with extensive experience in customer service and bar management at Stone Mountain Skates. Proven expertise in cash handling and staff training, enhancing operational efficiency and customer satisfaction. Recognized for implementing innovative cocktail menus and fostering strong customer relationships to drive loyalty and sales.
Overview
5
5
years of professional experience
Work History
Manager/ Bartender
Stone Mountain Skates
10.2020 - Current
- Developed and maintained inventory management system for liquor, garnishes, and bar supplies.
- Implemented new cocktail menu items based on seasonal trends and customer feedback.
- Streamlined bar operations to enhance efficiency during peak hours, improving service speed.
- Collaborated with kitchen staff to ensure timely delivery of food and beverage orders to guests.
- Ensured compliance with health and safety regulations in bar operations and sanitation practices.
- Managed cash handling processes, maintaining accurate financial records for daily transactions.
- Fostered positive relationships with customers to build loyalty and enhance overall guest experience.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
Customer Service Cashier
Taco Bell
02.2023 - 08.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in maintaining cleanliness and organization of work areas to enhance customer experience.
- Collaborated with team members to ensure timely service during peak hours.
- Educated customers on menu items, promotions, and loyalty programs to drive sales.
- Handled cash management tasks, including daily reconciliation of cash drawers.
- Adapted quickly to changes in menu offerings and promotions to meet customer needs.
- Supported training of new staff in operational procedures and customer service standards.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Sales Associate Manager
Netherworld
09.2022 - 11.2022
- Collaborated with upper management to streamline sales processes and improve overall efficiency.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
Education
Certificate - Cosmetology
Gwinnett Technical College
Lawrenceville, GASkills
- Staff training and supervision
- Attentive service
- Cash handling expertise
- Taking inventory
- POS system proficiency
- Strong communication skills
- Managing cash register
- Cash handling
- Customer service
- Suggestive selling
- Retaining information
- Sanitation
- Sales and upselling techniques
- Team leadership
- Safe food handling procedures
- Cash register operation
- Food service
Timeline
Customer Service Cashier
Taco Bell
02.2023 - 08.2025
Sales Associate Manager
Netherworld
09.2022 - 11.2022
Manager/ Bartender
Stone Mountain Skates
10.2020 - Current
Certificate - Cosmetology
Gwinnett Technical College