Sabrina Robinson

Incoming wires, create/verify outgoing wires, review closed accounts and debit cards, code debit cards, report derog/closed accounts to chexsystems, NSF/Stop pays, currency orders to and from the Feds

• Reduced churn rate by developing personalized retention strategies for high-risk clients.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Cross-trained and provided backup support for organizational leadership.
• Identified and resolved discrepancies and errors in customer accounts.
• Cross-trained and backed up other customer service managers.

• Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
• Assisted branch management in implementing new policies and procedures, ensuring smooth transitions for both staff and clients.
• Led weekly team meetings focused on continuous improvement initiatives throughout the branch operations.
• Actively participated in community events on behalf of the bank, reinforcing a positive local presence among clients.
• Developed strong relationships with customers, promoting bank products and services tailored to individual needs.
• Supported branch marketing campaigns by displaying promotional materials prominently within the lobby area.
• Conducted regular audits of cash drawers, ensuring compliance with internal controls and regulatory requirements.
• Balanced ATM machines daily as part of routine maintenance tasks, ensuring optimal functioning and reliability for customers'' use.
• Mentored junior bank tellers, fostering a positive work environment and encouraging professional growth.
• Handled escalated customer service issues, resolving conflicts professionally while maintaining client satisfaction.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Processed customer transactions promptly, minimizing wait times.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Maintained accurate records of customer transactions in line with bank procedures.
• Monitored and reported suspicious activity in line with bank security policies.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Maintained friendly and professional customer interactions.
• Assisted customers with banking needs and inquiries.
• Educated customers on online banking and mobile banking applications.
• Counted, verified and handled bank deposits and armored car transactions.
• Trained new hires on customer service policies and procedures.
• Arranged monies received in cash boxes and coin dispensers according to denomination.