Sabryna Smith
Jonesboro
Summary
Healthcare support professional with expertise in insurance verification and patient financial coordination. Proven ability to navigate Medicare, Medicaid, and commercial insurance requirements while ensuring compliance with HIPAA regulations. Experienced in collaborating with case managers and billing teams to minimize denials and facilitate financial assistance for patients. Committed to enhancing operational efficiency within mission-driven healthcare environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Financial Counselor
WellStar Hospital
Griffin
09.2025 - Current
- Assist uninsured and underinsured patients in securing financial assistance by screening eligibility and facilitating applications for charity care, Medicaid, and Social Security.
- Certified in Presumptive Medicaid determinations, enabling expedited eligibility screening for qualified patients
- Collaborate with clinical teams and administrative departments to coordinate patient financial assistance and coverage solutions.
- Utilize Epic software to document patient interactions, manage case workflows, and ensure compliance with hospital and regulatory standards.
Insurance Certification Representative I
Northside Hospital
Atlanta
09.2024 - 09.2025
- Verified insurance coverage for Medicare, Medicaid, and commercial payers, ensuring eligibility compliance.
- Assisted in completing and submitting verification documents for financial assistance programs.
- Maintained detailed patient records to support HIPAA compliance and internal protocols.
- Communicated with patients, case managers, and insurance representatives regarding benefits and payment obligations.
- Collaborated with billing and authorization departments to minimize service delays and reduce insurance denials.
Underwriting Service Assistant
State Farm
Dunwoody
03.2023 - 05.2024
- Processed insurance policy applications, renewals, cancellations, and audits ensuring accuracy and regulatory compliance.
- Communicated with internal departments to maintain current documentation and provide timely status updates.
- Supported claims reviews by identifying documentation errors and missing information affecting approvals or payments.
Senior Contact Specialist
Allstate Insurance Company
06.2021 - 09.2022
- Resolved insurance policy and billing inquiries through phone, email, and chat to ensure service quality.
- Maintained accurate policy documentation in Salesforce CRM, facilitating teamwork to address claim and payment delays.
- Educated clients on insurance coverage and effectively guided through claim procedures.
Customer Service Specialist
The Home Depot
Fayetteville
11.2019 - 05.2021
- Provided assistance to customers with billing, inventory, and purchase coordination while ensuring service quality.
- Accurately handled transactions and returns, minimizing errors in processing.
- Trained new associates on store systems and customer interaction protocols, enhancing team performance.
Education
Bachelor of Arts - Sociology
Georgia State University
Atlanta, GASkills
- Insurance verification and eligibility
- Patient financial counseling
- Documentation accuracy and appeals
- Prior authorization and pre-certification
- EHR/EMR systems management
- HIPAA compliance and confidentiality
- Customer service and collaboration
- Microsoft Office proficiency
- Cash handling and payment collection
- Patient communication
- Verification processes
- Claims processing
- EPIC
Certification
- HIPAA Compliance Training – Recertified July 2025
References
References available upon request.
Timeline
Financial Counselor
WellStar Hospital
09.2025 - Current
Insurance Certification Representative I
Northside Hospital
09.2024 - 09.2025
Underwriting Service Assistant
State Farm
03.2023 - 05.2024
Senior Contact Specialist
Allstate Insurance Company
06.2021 - 09.2022
Customer Service Specialist
The Home Depot
11.2019 - 05.2021
Bachelor of Arts - Sociology
Georgia State University