Sacoya Williams
Augusta
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Remote Customer Service Representative
AT&T
Augusta
05.2021 - 12.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Representative
URBN OUTFITTERS
02.2019 - 04.2021
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Remote Customer Service Representative
Progressive
01.2017 - 02.2019
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Processed payments received from clients promptly according to established procedures.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
Education
Data Science
Augusta Technical College
Grovetown, GASkills
- Customer service
- Technical support
- Order tracking
- Complaint resolution
- Database management
- Problem solving
- Attention to detail
- Microsoft outlook
- Microsoft office expertise
- CRM software
- Active listening
- CRM software proficiency
Timeline
Remote Customer Service Representative
AT&T
05.2021 - 12.2024
Customer Service Representative
URBN OUTFITTERS
02.2019 - 04.2021
Remote Customer Service Representative
Progressive
01.2017 - 02.2019
Data Science
Augusta Technical College