Sadaf Hosseinpour
Woodstock
Summary
Dedicated and results-driven manager with a proven track record of leading teams to achieve exceptional performance. Expertise in multitasking and managing diverse responsibilities while maintaining a strong focus on financial management, including budget oversight and profitability maximization. Known for integrity, humility, and a strong moral compass that guide decision-making and foster trust-based relationships. Committed to creating a positive work environment and adept at navigating challenges with grace and diplomacy, always prioritizing the best interests of the team and organization.
Overview
10
10
years of professional experience
Work History
Assistant Property Manager
Precision Management
12.2025 - Current
- Trained new staff on operational procedures and best practices for property management.
- Led community engagement initiatives, promoting tenant involvement and satisfaction through events.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
Assistant Property Manager
Asset Living
01.2025 - 12.2025
- Managed tenant communications, resolving inquiries and fostering positive relationships.
- Coordinated maintenance requests, ensuring timely responses and high tenant satisfaction.
- Assisted in budgeting processes, tracking expenses to optimize property resources.
- Oversaw lease administration, ensuring compliance with legal regulations and company policies.
- Developed marketing strategies to enhance property visibility and attract prospective tenants.
- Implemented process improvements that increased operational efficiency within the team.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Facilitated tenant move-ins and move-outs, ensuring smooth transition and maintaining property occupancy targets.
- Enhanced operational workflows by introducing digital tools for maintenance requests and rent payments.
- Developed and implemented comprehensive marketing plan, attracting higher volume of prospective tenants.
- Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
Finance Associate
DeKalb County Watershed Management
06.2024 - 12.2024
- Analyzed financial data to support budget preparation and forecasting initiatives.
- Managed accounts payable and receivable processes, ensuring timely and accurate transactions.
- Developed financial reports to monitor departmental expenditures and revenue trends.
- Collaborated with cross-functional teams to improve financial reporting accuracy and efficiency.
- Streamlined billing processes, reducing discrepancies and enhancing customer satisfaction levels.
- Prepare monthly, quarterly, or annual financial reports
- Create spreadsheets and reports using tools like Excel
- Applied best practices to align accounting processes with current laws and regulations.
- Resolved various escalated billing charges.
- Minimized risk of errors by accurately processing invoices, payments and other financial transactions.
General Manager, Business Development
Poor Richard's Restaurant
01.2024 - 04.2024
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Hands-On Operations Oversight: Actively participate in daily operations, including assisting with food preparation, serving customers, and managing inventory, to ensure smooth and efficient service.
- Inventory and Supply Chain Management: Monitor inventory levels, place orders with suppliers, and manage inventory costs to minimize waste and ensure adequate stock levels.
- Continuous Improvement: Continuously seek opportunities for improvement in all aspects of restaurant operations, soliciting feedback from staff and customers and implementing changes as needed to drive growth and success.
- Problem-Solving: Address any issues or challenges that arise, such as staffing shortages, equipment malfunctions, or customer complaints, in a timely and effective manner.
- Quality Control: Ensure that food and beverages meet quality standards, monitor kitchen operations, and implement procedures to maintain consistency and quality.
Manager
The Hotel At Avalon
07.2021 - 02.2024
- Customer Experience: Ensure exceptional customer service by creating a welcoming atmosphere and delivering personalized service to guests.
- Brand Representation: Uphold the Starbucks brand image and standards while also integrating the hotel's brand values and ambiance into the coffee shop experience.
- Staff Training and Development: Train and coach staff members to deliver the highest level of service, including product knowledge, customer interaction, and adherence to brand standards and hotel protocols.
- Quality Control: Maintain the quality and consistency of Starbucks beverages and food offerings, adhering to Starbucks' recipes and standards while also considering any hotel-specific requirements or enhancements.
- Inventory Management: Oversee inventory levels, order supplies, and manage stock rotation to ensure freshness and minimize waste, while also adhering to hotel procurement policies and procedures.
- Performance Management: Set performance goals for the Starbucks outlet and individual staff members, monitor performance metrics, provide feedback and recognition, and address any performance issues promptly and professionally.
- Community Engagement: Engage with the local community and hotel guests through participation in community events, sponsorships, and initiatives that align with the hotel's corporate social responsibility objectives.
Lead Barista
Starbucks
01.2017 - 06.2021
- Beverage Quality and Consistency: Ensure that all beverages are prepared according to Starbucks' standards of quality, consistency, and presentation, including proper recipe adherence, temperature control, and beverage customization.
- Customer Engagement and Service: Provide outstanding customer service by greeting guests warmly, taking orders accurately, recommending products, and ensuring that each guest has a positive experience at the store.
- Training: Lead by example by demonstrating excellent barista skills, work ethic, and professionalism. Provide guidance, mentorship, and training to new baristas to help them develop their skills and knowledge.
- Cash Handling and Register Operations: Handle cash transactions accurately, process payments, and reconcile cash drawers at the beginning and end of each shift, following Starbucks' cash handling procedures.
- Equipment Maintenance and Cleanliness: Ensure that all equipment, including espresso machines, blenders, and grinders, is properly maintained, cleaned, and calibrated according to Starbucks' standards to ensure optimal performance and sanitation.
- Food Safety and Sanitation: Follow proper food safety and sanitation procedures at all times, including handwashing, food storage, and cleaning and sanitizing work areas, to maintain a safe and hygienic environment for guests and staff.
- Problem-Solving and Conflict Resolution: Handle customer complaints, concerns, or service issues professionally and promptly, using effective communication and problem-solving skills to resolve issues and ensure guest satisfaction.
- Product Knowledge and Education: Stay informed about Starbucks' products, promotions, and policies through ongoing training and education, and share this knowledge with team members and customers to enhance their experience.
Customer Service Representative
Kroger
01.2016 - 01.2017
- Financial Acumen: The individual must have a strong understanding of financial principles, including cash handling procedures, reconciliations, and reporting. They should be proficient in using financial software and tools to accurately record transactions and generate reports.
- Attention to Detail: Accuracy is paramount when dealing with large sums of money. The person must meticulously count cash, verify transactions, and reconcile discrepancies to ensure that all funds are accounted for and properly documented.
- Organizational Skills: Managing multiple cash tills, reports, and lottery sales requires excellent organizational skills. The individual should be able to prioritize tasks, manage time effectively, and maintain detailed records of all transactions and activities.
- Trustworthiness and Integrity: Handling significant amounts of cash and having access to sensitive financial information requires the utmost trustworthiness and integrity. The person must adhere to strict ethical standards and maintain confidentiality at all times.
- Problem-Solving Abilities: When discrepancies or issues arise, the individual should be able to quickly identify the root cause, implement corrective measures, and prevent similar issues from occurring in the future. They should also be able to handle customer complaints or concerns related to transactions with professionalism and tact.
- Security Awareness: Keeping cash and sensitive financial information secure is crucial. The person should be vigilant about security measures, such as locking cash tills, maintaining surveillance camera systems, and following proper protocols for cash handling and storage.
- Customer Relationship Management: Building and maintaining positive relationships with customers is essential for a successful business. The individual should be friendly, approachable, and responsive to customer needs, ensuring a pleasant and memorable experience for every customer interaction.
- Communication Skills: Effective communication is key for coordinating with team members, providing updates to management, and addressing customer inquiries or issues. The person should be able to communicate clearly and professionally both verbally and in writing.
- Adaptability: The ability to adapt to changing circumstances, such as fluctuating sales volumes, new procedures, or technology upgrades, is essential. The person should be flexible and open to learning new skills and approaches to improve efficiency and effectiveness in their role.
- Resilience and Stress Management: Dealing with large amounts of cash and managing multiple responsibilities can be stressful. The individual should be able to stay calm under pressure, remain focused on the task at hand, and effectively manage stress to avoid errors or lapses in judgment.
Education
High School Diploma -
Hazrat Zeynab
Iran06-2016
Skills
- Business Development
- Cross-functional Teamwork
- Organizational Skills
- Customer Relationship Management
- Budget Management
- Problem Solving
- Staff Training and Development
Languages
Persian
Native or Bilingual
Timeline
Assistant Property Manager
Precision Management
12.2025 - Current
Assistant Property Manager
Asset Living
01.2025 - 12.2025
Finance Associate
DeKalb County Watershed Management
06.2024 - 12.2024
General Manager, Business Development
Poor Richard's Restaurant
01.2024 - 04.2024
Manager
The Hotel At Avalon
07.2021 - 02.2024
Lead Barista
Starbucks
01.2017 - 06.2021
Customer Service Representative
Kroger
01.2016 - 01.2017
High School Diploma -
Hazrat Zeynab