SADAKA MAINS
Summary
Highly customer-oriented and driven, with over 5 years of experience in customer service. Strong focus on delivering exceptional service. Eager to utilize skills and expertise to make a valuable contribution to your team\'s success.
Overview
7
7
years of professional experience
Work History
Customer Success Agent
Walmart.Inc
03.2022 - Current
- Addressed high-volume customer inquiries related to shipping issues, incorrect orders, and lost packages promptly.
- Streamlined problem-solving process by identifying optimal solutions for product-related concerns.
- Generated detailed summaries on overall client contentment.
Customer Care Team Lead
EZCATER
02.2020 - 03.2022
- Handled sales and support interactions with customers and sales associates, addressing general inquiries, feedback, and incidents.
- I addressed more than 30 client questions weekly via call and email, consistently achieving superior results.
- Provided training for new team members in JIRA and Zendesk CRM.
- Developed targeted solutions to address system malfunctions and data discrepancies within Salesforce.
- Collaborated effectively within cross-functional teams to achieve organizational goals.
Team Leader, Sales Operations
Macys Department Store
03.2018 - 12.2019
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Maintained up-to-date knowledge of products and services offered to customers.
Education
Post-Degree Certificate - Human Resources Management
University of Minnesota
Minneapolis, MN08.2021
Skills
- Customer Satisfaction
- Critical thinking
- Analytical reasoning
- Adaptability
- Attentiveness
- Customer service
- Critical thinking
- Active listening
- Data entry
- Relationship building
- Computer proficiency
- Customer satisfaction measurement
- Product knowledge
- Staff training
- De-escalation techniques
- Live chat support
- Dispute resolution
- Multi-line phone talent
- Assertiveness
- Staff education and training
- CRM software
Business Number
4784072895
Timeline
Customer Success Agent
Walmart.Inc
03.2022 - Current
Customer Care Team Lead
EZCATER
02.2020 - 03.2022
Team Leader, Sales Operations
Macys Department Store
03.2018 - 12.2019
Post-Degree Certificate - Human Resources Management
University of Minnesota
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