Saddaria Bell
Barnesville,GA
Summary
Strong background in managing front and call center operations and enhancing team performance. Successfully led initiatives to improve customer satisfaction and streamline processes. Demonstrated leadership and problem-solving skills in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Front and Call Center Supervisor
Intown Pediatrics
06.2023 - 11.2025
- Supervised daily operations of call center, ensuring efficient handling of patient inquiries and appointment scheduling.
- Trained and mentored staff on customer service best practices and system usage to enhance team performance.
- Implemented quality assurance measures, improving call resolution rates and customer satisfaction scores.
- Analyzed call metrics to identify trends, facilitating strategic adjustments in staffing and workflow management.
- Developed training materials for onboarding new employees, streamlining the integration process into the team.
- Scheduled appointments using electronic health record (EHR) systems.
- Managed patient check-in and check-out processes efficiently.
- Checked patient insurance, demographic, and health history to keep information current.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Remained aware of provider schedules and scope of practice on an evolving basis to organize and schedule appropriate care.
- Supervised 12 Front and Call Center Staff in providing excellent customer service to callers requiring assistance for appointment and billing issues.
Patient Access Lead
St Mary's Hospital and Medical Center
11.2020 - 04.2023
- Registered patient information and ensured accurate data entry to streamline admission processes.
- Coordinated with medical staff to facilitate patient flow and improve service delivery efficiency.
- Managed insurance verification procedures to ensure coverage eligibility prior to treatment.
- Trained new registrars on software systems and best practices for efficient patient registration.
- Served as a liaison between patients, families, and medical staff, fostering clear communication during critical moments.
- Reduced registration errors through diligent attention to detail when gathering patient information, leading to improved data accuracy.
- Verified insurance eligibility for patients quickly and accurately, reducing financial discrepancies between patients and providers.
Education
Bachelor of Science - Healthcare Management
Walden University (Online)
Minneapolis, MN07-2015
Skills
- Staff training and development
- Skilled in eClinicals, MediTech, and Epic EHR
- MS Office Advanced
- Staff Supervision
- Typing 55 WPM
- Complaint resolution
- Insurance verification
- HIPAA compliance
Timeline
Front and Call Center Supervisor
Intown Pediatrics
06.2023 - 11.2025
Patient Access Lead
St Mary's Hospital and Medical Center
11.2020 - 04.2023
Bachelor of Science - Healthcare Management
Walden University (Online)