Sade Bell
Conley
Summary
Results-focused Hair Replacement Specialist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
3
3
years of professional experience
Work History
Cosmetologist
Signature Styles Salon
01.2021 - 11.2023
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
- Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
- Developed new techniques to improve appearance of customer and provide different looks.
- Provided expert advice on home hair and skin care, empowering clients to maintain their salon looks independently.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Developed creative techniques to provide clients with latest hairstyles.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
Education
GED -
Atlanta Technical College
Atlanta, GACosmetology Apprenticeship - Cosmetology
Atlanta Technical College
Atlanta, GASkills
- Client communication
- Attention to detail
- Social skills
- Hair styling
- Customer consultation
- Product knowledge
- Hair coloring and highlighting
- Hair coloring expertise
- Hair extension application
- Bleaching, dyeing, and tinting
- Precision hair cutting
- Chemical texture services
- Color matching master
- Hair assessments
- Hair coloring expert
- Wig styling
Timeline
Cosmetologist
Signature Styles Salon
01.2021 - 11.2023
GED -
Atlanta Technical College
Cosmetology Apprenticeship - Cosmetology
Atlanta Technical College
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