Dynamic communications specialist with expertise in crisis communication and training coordination. Proven ability to enhance team collaboration and support organizational goals through effective project management and data analysis.
Overview
16
16
years of professional experience
Work History
Communications Specialist
FL Army National Guard
Live Oak
03.2021 - Current
Coordinated training events to strengthen team communication and collaboration, fostering a more cohesive work environment.
Supported crisis communication efforts during emergencies, ensuring timely and effective messaging to stakeholders.
Collaborated with leadership to align messaging with organizational goals and values.
Facilitated communication team operations by scheduling meetings and coordinating travel, streamlining administrative processes.
Individual Taxpayer Advisory Specialist
IRS
Jacksonville
09.2010 - 03.2025
Advised taxpayers on compliance with federal tax regulations.
Analyzed taxpayer data to identify and address potential issues, improving compliance outcomes.
Facilitated training sessions for staff on new IRS procedures.
Managed case files, resulting in timely resolutions of taxpayer inquiries and enhanced satisfaction.
Reviewed documentation for accuracy and completeness before submission.
Implemented process improvements that streamlined audit procedures and increased overall effectiveness.
Reviewed and evaluated internal control systems, financial records, and accounting systems to ensure accuracy of information.
Training Assistant
FL C.E.R.F.P. (ARNG)
Camp Blanding
07.2022 - 06.2024
Monitored trainee progress and provided constructive feedback to instructors, supporting instructional adjustments.
Facilitated communication between trainees and training staff to enhance clarity and address concerns.
Coordinated logistics for trainings, including room reservations and supply orders, ensuring smooth operations.
Provided technical support to instructors and students during classes.
Organized and maintained training records and documentation.
Organized and maintained course material files, documents, and records.
Sourced potential candidates for training programs through outreach efforts.
Explained goals and expectations required of trainees.
Education
Army Advancement - Network Communication System Specialist
High Tech Sacramento
Sacramento, CA
09-2025
Army Advancement - Cable Installation
Signal School-AIT
Ft. Gordon, GA
09-2021
High School Diploma -
Terry Parker
Jacksonville, FL
05-2004
Skills
Crisis communication
Data analysis
Project management
Training coordination
Technical support
Network troubleshooting
Timeline
Training Assistant
FL C.E.R.F.P. (ARNG)
07.2022 - 06.2024
Communications Specialist
FL Army National Guard
03.2021 - Current
Individual Taxpayer Advisory Specialist
IRS
09.2010 - 03.2025
Army Advancement - Network Communication System Specialist