Safiou Balde
Atlanta
Summary
Diverse background with international experience, including time in Virginia and France, and relocation to Atlanta in 2010. Results-driven professional with strong customer service and technology skills, excelling in fast-paced environments. Proven expertise in communication, problem-solving, and relationship management, fostering positive connections with colleagues and clients. Recognized for reliability and professionalism, consistently exceeding expectations and contributing to organizational success.
Overview
5
5
years of professional experience
Work History
Remote Customer Service Representative
Northside Business Office
Atlanta
06.2025 - Current
- Managed telephone inquiries and complaints, ensuring adherence to standard operating procedures for effective resolution.
- Engaged customers courteously, employing appropriate methods and problem-solving skills to enhance satisfaction.
- Conducted financial operations reviews across five Northside hospital systems, supporting budget analysis, revenue cycle evaluation, and operational cost assessments.
- Identified financial performance trends and reimbursement variances, uncovering opportunities for cost optimization within hospital networks.
Patient Service Rep
Northside Hospital
Norcross
04.2024 - 06.2025
- Gather and process patient information, ensuring accurate insurance details, demographic data, and billing information to support seamless patient care.
- Interpret medical terminology and abbreviations to assign patients to appropriate diagnostics, facilitating timely and accurate treatment.
- Process insurance billing payments and conduct post-account audits, enhancing data accuracy and compliance with financial regulations.
Patient Service Representative
Piedmont Urgent Care
Loganville
10.2023 - 04.2024
- Greeted patients and registered clinical information accurately to enhance patient experience.
- Scheduled patient appointments and verified insurance coverage to facilitate seamless service.
- Upheld strict HIPAA standards while managing patient notes and correspondence with care teams to protect patient confidentiality.
Member Service Representative
Navy Federal Credit Union
Kennesaw
04.2023 - 08.2023
- Identified customer needs and delivered tailored solutions, informing them about products and services that supported their financial goals.
- Explained financial products and services clearly, simplifying complex concepts for customers to enhance their understanding.
- Processed transactions accurately and efficiently for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier's checks, and account services.
Front Desk Receptionist/ Customer Service Associate
Crowne Plaza Midtown Hotel
Atlanta
09.2021 - 06.2022
- Checked in customers and addressed their needs to ensure high satisfaction levels.
- Informed customers daily about promotions and special deals, contributing to increased customer engagement.
- Coordinated with managers to organize and assign customer rooms, enhancing operational efficiency.
- Proficient in Microsoft Office Suite to accurately enter and manage information.
Skills
- Customer Service
- Customer relationship management
- Customer Engagement
- Order Processing
- Data accuracy
- Attention To Detail
- Sales Support
- Technical Proficiency
- Problem-Solving
- Multitasking
- Adaptability
- Medical Terminology
- Medical terminology
- Product Knowledge
Personal Information
Place of Birth: Virginia, VA
Languages
French
Professional
Timeline
Remote Customer Service Representative
Northside Business Office
06.2025 - Current
Patient Service Rep
Northside Hospital
04.2024 - 06.2025
Patient Service Representative
Piedmont Urgent Care
10.2023 - 04.2024
Member Service Representative
Navy Federal Credit Union
04.2023 - 08.2023
Front Desk Receptionist/ Customer Service Associate
Crowne Plaza Midtown Hotel
09.2021 - 06.2022