Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Safornia Brand

Stockbridge

Summary

Detail-oriented and results-driven coordinator with 10+ years of experience in customer service, patient access, and team leadership within fast-paced, high-volume environments. Proven expertise in streamlining processes, coordinating operational activities, and enhancing service delivery. Recognized for adaptability, clear communication, and a collaborative approach to achieving goals.

Overview

9
9
years of professional experience

Work History

Patient Access Team Lead

Piedmont Healthcare
04.2017 - 12.2022
  • Coordinated patient registration, arrival, and eligibility verification across multiple clinical departments
  • Trained staff and maintained compliance with healthcare policies, financial requirements, and privacy regulations
  • Presented and obtained consent documentation, ensuring all necessary legal forms were accurately completed
  • Served as key liaison between patients, clinical staff, and financial counselors to ensure seamless service delivery
  • Reviewed outpatient orders for accuracy and entered service data into healthcare revenue systems
  • Key Areas Covered: Emergency Department, Outpatient Radiology, Breast Center, Labor & Delivery, Cardiovascular Services

Production Trainer

Phillips Van Heusen
01.2014 - 06.2016
  • Led onboarding and skill development sessions for new hires and temporary staff
  • Managed workflow based on production schedules, monitored inventory movements, and ensured daily targets were met
  • Tracked and documented output using RF scanning systems to maintain accuracy and operational efficiency

Education

Bachelor of Science - Psychology & Human Services

Clayton State University
Morrow, GA
07-2028

Diploma -

Dutchtown High School
GA
12.2007

Skills

  • Insurance verification
  • Money handling
  • Phone and email etiquette
  • Relationship building
  • Training coordination
  • Conflict resolution
  • Data entry accuracy
  • Regulatory compliance
  • Team leadership
  • Crisis intervention
  • Staff training
  • Appointment scheduling
  • Effective delegation
  • Effective listening
  • Policy adherence
  • HIPAA compliance
  • Paging systems
  • Registration and admissions

References

References available upon request.

Timeline

Patient Access Team Lead

Piedmont Healthcare
04.2017 - 12.2022

Production Trainer

Phillips Van Heusen
01.2014 - 06.2016

Bachelor of Science - Psychology & Human Services

Clayton State University

Diploma -

Dutchtown High School

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