Saima Haider Bhatti
Duluth,GA
Summary
A dynamic professional with over 15 years of combined experience in the management and retail industry.
Diligent and responsible with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations, and customer loyalty.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Publix
10.2020 - Current
- Responded to customer requests for products, services, and company information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
Front End Cashier & Credit/Debit New Account Opening/Customer Service
Target
01.2017 - 01.2020
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Warranties Manager & New Account Opener
Office Max
05.2013 - 05.2017
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
ASSISTANT TEACHER
THE INTERNATIONAL ACADEMY
01.2001 - 01.2003
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Worked with teacher to identify and target opportunities for instructional improvements.
TELLER
FIRST WOMEN BANK PAKISTAN
01.1998 - 01.2000
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
Associate of Science - Web Graphic Design
Gwinnett Technical College
Lawrenceville, GA06-2027
CERTIFIED BANK TELLER -
SAN JACINTO COLLEGE
Pasadena, TX01.2017
BACHELOR OF ARTS -
PUNJAB UNIVERSITY
Pakistan01.1998
Skills
- Dynamic and adaptive personality
- High-volume sales
- Positive attitude
- Hands-on teaching
- Innovative problem solver
- Elevated customer service standard
- Effective communicator
- Team-oriented
- Scheduling and clerical tasks
- POS system operation
Skills And Traits
- Dynamic and adaptive personality
- High-volume sales
- Positive attitude
- Hands-on teaching
- Innovative problem solver
- Mentorship experience
- Curious minded and eager-to-learn
- Fast-paced
- Numbers driven
- Elevated customer service standard
- Opening accounts and describing status of accounts
- Handling cash
- Troubleshooting card errors
- Effective communicator
- Team-oriented
- Scheduling and clerical tasks
Languages
Punjabi
Native or Bilingual
Urdu
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Publix
10.2020 - Current
Front End Cashier & Credit/Debit New Account Opening/Customer Service
Target
01.2017 - 01.2020
Warranties Manager & New Account Opener
Office Max
05.2013 - 05.2017
ASSISTANT TEACHER
THE INTERNATIONAL ACADEMY
01.2001 - 01.2003
TELLER
FIRST WOMEN BANK PAKISTAN
01.1998 - 01.2000
Associate of Science - Web Graphic Design
Gwinnett Technical College
CERTIFIED BANK TELLER -
SAN JACINTO COLLEGE
BACHELOR OF ARTS -
PUNJAB UNIVERSITY
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