Saira Javed

• Utilized Wellstar Epic Systems to register patients, audit charts, and obtain referrals.

• Took patient copays, deductible and coinsurance payments

• Managed patient registration and intake, accurately entering information into the system while maintaining HIPPA guidelines.

• Scheduled patient appointments and coordinated therapy sessions to optimize clinic operations and meet patient needs

• Effectively communicated with other clinics and doctors offices to resolve patient needs and conflicts

• Effectively communicated with other doctors offices and clinics to ensure patient conflicts were resolved and needs were met

• Verified and Prepped patient insurance coverage, ensuring accurate eligibility, benefits, and authorization requirements. As well as used Humana, Tricare, Availaity, Medicaid portals

• Collaborated with billing and administrative teams to address claim denials and reimbursement processes.

• Completed Agenda daily to ensure patients charts are up to date with company and Wellstar guidelines

• Checked authorization statuses daily to ensure the patient is seen within the authorization range

• Delivered exceptional customer service as the first point of contact for patients, ensuring a welcoming and professional environment.

• Explained insurance coverage and out-of-pocket expenses to patients, providing clear and empathetic guidance.

• Maintained up-to-date knowledge of insurance policies, payer guidelines, and regulatory requirements to ensure compliance.

• Contacted referrals daily and entered them into Leading Reach

• Maintained a clean front office desk area

• Ordered clinic supplied via Staples and TruMed

• Proficient in using Excel, Word, PowerPoint, Teams, Sharepoint, Wellstar EPIC systems, Leading Reach, WebPT, NPIR registry, and various insurance portals

• Oversaw and managed the Sunday School budget to ensure efficient allocation of resources.

• Maintained church resources and inventory, reporting damaged or needed materials for timely replenishment.

• Developed and implemented lesson plans in alignment with the church curriculum and general Bible study objectives.

• Managed and supervised two groups of children, ages 4–8 and 9–16, fostering a safe and engaging learning environment.

• Communicated with parents regarding behavioral concerns, progress updates, and upcoming events or activities.

• Provided childcare support during large-scale church events, ensuring the safety and well-being of all children.

• Addressed student inquiries, resolved challenges, and deescalated tense situations in a calm and professional manner.

• Organized and facilitated games, songs, and activities as part of a comprehensive religious curriculum.

• Coordinated student trips, programs, and special events, obtaining necessary approvals from church leadership.

• Collaborated regularly with the pastor and church staff to plan lessons aligned with weekly sermons and themes.

• Ensured child safety and maintained proper care procedures until children were released to parents or guardians.

• Made reservations for customers and accurately entered personal information into computer systems

• Researched and revolved customer issues

• Relayed information of pricing, availability, and discounts to customers