Sakeithia Lawson
Atlanta
Summary
Proven professional with a track record of enhancing guest services at RBM OF ATLANTA through effective problem-solving and a proactive attitude. Skilled in customer service and adept at maintaining security protocols, demonstrated by a history of reducing incident response times by 30%. Excel at training peers and leading by example, showcasing a strong work ethic and adaptability.
Overview
7
7
years of professional experience
Work History
Concierge/Receptionist
RBM OF ATLANTA
04.2023 - 06.2024
- Assist agents with their needs at a high level.
- Lead over other Market Center Roles.
- Have a great positive outlook.
- Be able to train others.
- Answer phone calls.
- Respond to emails daily.
- Assist with uploading of opportunities.
- Assist with accounts receivable.
- Assist with banking: retrieving earnest money receipts, setting up outgoing wires, etc.
- Upload prior day closings to the closing board in the office.
- Other tasks will be assigned as you grow.
Mail Sorter
Delta Airlines Global Services
04.2020 - 11.2022
- Operating mailing and copy equipment
- Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
- Shipping & Receiving; Updating employee lists; Pick-up and deliver mail, parcels, copy jobs and faxes to customers; Lift large bundles of mail, overnight packages and shipments of paper
- Handle time-sensitive material like confidential, urgent packages; Maintain copier equipment
- Demonstrate flexibility in satisfying customer demands in a high volume, production environment; Consistently adhere to business procedure guidelines
- Take direction from supervisor or site manager; Participate in cross-training Maintain all logs and reporting documentation; attention to detail
- Adhere to all safety procedures; Perform other tasks as assigned
Security Officer
Universal Security Services
07.2017 - 04.2020
- Monitor and patrol assigned areas to ensure safety and security.
- Operate and monitor CCTV systems and surveillance equipment.
- Conduct regular inspections of premises, identifying potential security risks.
- Respond promptly to alarms and incidents, providing appropriate assistance.
- Enforce rules and regulations to maintain order and safety.
- Prepare detailed reports on incidents, observations, and activities.
- Collaborate with local law enforcement when necessary.
- Assist in loss prevention efforts by identifying suspicious behavior.
- Provide first aid or CPR in emergency situations as needed.
Education
High School Diploma -
Southside High School
Atlanta, GA05-2005
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Guest Services
- Proactive attitude
Timeline
Concierge/Receptionist
RBM OF ATLANTA
04.2023 - 06.2024
Mail Sorter
Delta Airlines Global Services
04.2020 - 11.2022
Security Officer
Universal Security Services
07.2017 - 04.2020
High School Diploma -
Southside High School
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