Salario Morris
Lithonia
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Call Center Representative
Bed Bath & Beyond
06.2023 - 01.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Community Advisor
Jennifer Temps
05.2022 - 06.2024
- Managed administrative tasks, such as maintaining records of incidents and submitting detailed reports on time.
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
- Streamlined intake process, effectively assessing new clients'' needs and determining appropriate resources.
- Maintained accurate records of client interactions, ensuring timely documentation that contributed to effective case management practices.
- Facilitated successful reintegration into society for numerous clients by assisting them in finding stable housing options after leaving the shelter environment.
Private Home Caregiver
Private Home Health Care
01.2021 - 06.2022
- Enhanced client comfort by providing compassionate and attentive care in a private home setting.
- Demonstrated cultural competency by respecting diverse backgrounds, perspectives, values, and beliefs of clients served in the private home environment.
- Delivered exceptional patient-centered care by responding promptly to emergencies providing timely assistance.
- Increased client satisfaction with tailored activities and companionship, fostering positive relationships and trust.
Customer Service Representative
Buy Buy Baby
01.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed approximately 30 incoming calls per day from customers
Sales Representative
Twin Towers Trading
04.2018 - 01.2021
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Managed friendly and professional customer interactions.
- Met or exceeded sales targets of 30 and quotas to contribute to overall sales goals and revenue of company.
Claims Adjuster
Aequicap Insurance Company
02.2013 - 07.2017
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
Education
High School Diploma -
Inagua All Age Schoool
06.2012
Skills
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Computer Literacy
- Microsoft office
- Data analysis
Certification
- HHA - Home Health Aide
- OSHA 30
Timeline
Call Center Representative
Bed Bath & Beyond
06.2023 - 01.2025
Community Advisor
Jennifer Temps
05.2022 - 06.2024
Private Home Caregiver
Private Home Health Care
01.2021 - 06.2022
Customer Service Representative
Buy Buy Baby
01.2021 - 05.2022
Sales Representative
Twin Towers Trading
04.2018 - 01.2021
Claims Adjuster
Aequicap Insurance Company
02.2013 - 07.2017
High School Diploma -
Inagua All Age Schoool
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