Madeline Brownley
Carrollton
Summary
Dynamic and results-oriented professional with a proven track record at Walmart, adept in customer service and prioritizing orders. Excelled in ensuring high satisfaction ratings through meticulous attention to detail and effective communication. Skilled in product picking and maintaining operational efficiency, consistently delivering quality service and enhancing customer shopping experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Online Personal Shopper
Walmart
05.2024 - 01.2025
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Helped customers locate products and checked store system for merchandise at other sites.
Cook
Sonics Drive In
10.2022 - 05.2024
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Communicated closely with servers to fully understand special orders for customers.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Adjusted recipes based on ingredient availability or customer request.
- Managed opening shift kitchen tasks.
- Monitored food quality and presentation to maintain high standards.
Education
High School Diploma -
Villa Rica High School
Villa Rica, GA05-2022
Skills
- Product picking
- Customer service expertise
- Verbal and written communication
- Payment processing
- Attention to detail
- Prioritizing orders
- Customer service
- Flexible schedule
Certification
- ServSafe Certification
Timeline
Online Personal Shopper
Walmart
05.2024 - 01.2025
Cook
Sonics Drive In
10.2022 - 05.2024
High School Diploma -
Villa Rica High School
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