Salena Grigsby
Experienced Professional
Dalton,GA
Summary
Highly analytical, communicative, and collaborative professional with a proven ability to adapt swiftly to new environments. Committed to contributing to team success and continuously enhancing professional skills. Recognized for bringing a positive attitude and strong dedication to ongoing learning and personal growth.
Overview
10
10
years of professional experience
Work History
BUSINESS RETENTION SPECIALIST
Windstream
Dalton, GA
03.2024 - Current
- Process Optimization: Established and executed processes aimed at improving customer satisfaction and enhancing operational efficiency and service delivery
- Strategic Management: Implemented customer retention initiatives aimed at reducing turnover and increasing revenue through effective strategic planning and management
- Client Relations: Managed key accounts with the objective of maintaining and strengthening relationships with important clients, improving satisfaction levels
- Leveraged industry expertise to establish credibility with clients as a trusted advisor in their respective markets.
ONLINE CUSTOMER CARE/TECH CHAT SPECIALIST
Windstream
Dalton, GA
04.2020 - 05.2023
- Problem-Solving: Consistently achieved a high first-contact resolution rate across a significant volume of interactions, showcasing my ability to effectively address and resolve complex issues
- Process Improvement: Led an initiative to enhance the chat support system, significantly reducing response times and demonstrating my commitment to continuous improvement and operational efficiency
- Cross-Functional Collaboration: Collaborated closely with the product team to successfully decrease the volume of support tickets, emphasizing my ability to work across departments to address and resolve recurring issues
EXECUTIVE ASSISTANT TO CEO
Hardwoods of Dalton
Dalton, GA
02.2015 - 02.2020
- Executive Support: Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organizational Skills: Organized high-level meetings and events with precision, ensuring all details were flawlessly executed, indicative of strong organizational and multitasking abilities
- Confidential Communication: Acted as a liaison between the CEO and stakeholders, maintaining confidentiality and professionalism in all communications
- Handled confidential and sensitive information with discretion and tact.
Skills
- Customer Relationship Management
- Billing/account management
- Attention to detail
- Communication verbal/oral
- Conflict resolution
- Microsoft office
- Reporting and analysis
- Team collaboration
- Customer Retention
- Adaptability
- Cross-functional coordination
- Invoice processing
Timeline
BUSINESS RETENTION SPECIALIST
Windstream
03.2024 - Current
ONLINE CUSTOMER CARE/TECH CHAT SPECIALIST
Windstream
04.2020 - 05.2023
EXECUTIVE ASSISTANT TO CEO
Hardwoods of Dalton
02.2015 - 02.2020
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