Salima Aouizir
Atlanta
Summary
Dynamic Operations Manager with a proven track record at Oriental Rugs Specialist, enhancing performance through strategic leadership and problem-solving. Skilled in inventory management and fostering client relationships, I successfully implemented automated tracking methods, boosting accountability and accuracy. Fluent in Arabic and French, I excel in delivering exceptional customer service and driving revenue growth.
Overview
15
15
years of professional experience
Work History
Operations Manager
Oriental Rugs Specialist
10.2016 - 11.2024
- Oversaw workforce operations aligning employee actions with company regulations.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Raised property accuracy and accountability by creating new automated tracking method.
Sales Agent
Budget Car Rental
05.2014 - 10.2016
- Achieved top performer status within the company due to consistent high sales numbers.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Enhanced product knowledge through continuous training and professional development opportunities.
Sales Associates
AT&T Mobility
03.2012 - 09.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Verizon Wireless
01.2010 - 03.2012
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Education
High School Diploma -
Al Farabi
Casablanca Morocco 08.2006
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Inventory management
- MS office
- Interpersonal communication
- Client relationships
- FLUENT IN Arabic and French
Timeline
Operations Manager
Oriental Rugs Specialist
10.2016 - 11.2024
Sales Agent
Budget Car Rental
05.2014 - 10.2016
Sales Associates
AT&T Mobility
03.2012 - 09.2014
Sales Associate
Verizon Wireless
01.2010 - 03.2012
High School Diploma -
Al Farabi
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