Saline Kapsengchanh
Atlanta,GA
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
8
8
years of professional experience
Work History
Associate Banker - ME
JP Morgan & Chase
07.2022 - 08.2023
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Opened, closed, and updated accounts for customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Executed wire transfers, stop payments and account transfers.
- Educated customers on online banking and mobile banking applications.
- Balanced teller drawers and ATM cash.
- Processed customer transactions promptly, minimizing wait times.
Personal Banker
JP Morgan & Chase
07.2018 - 07.2022
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Assisted customers with setting up or closing accounts, completing referrals to partners and signing up for new services.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients
Loan Administrator
First Intercontinental Bank
07.2017 - 07.2018
- Responsible for daily administration of all loans and related bank accounts.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Monitored pipelines to track and log status of loans.
- Immediately given responsibility to process recording and cancellation of Deeds / Collateral assignments of life insurance policies.
Assistant Head Teller
First Intercontinental Bank
08.2015 - 07.2017
- Resolved issues with deposits and open items.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Assisted with training of new tellers on policies and procedures.
Education
High School Diploma -
Habersham Central High School
Mount Airy, GA05.2011
Skills
- Observant and vigilant in maintaining specifications to quality/quantity
- Financial Processes Understanding
- Team Collaboration/Interactions
- Banking Operations Knowledge, Compliance, Banking Laws and Regulations
- Excellent Communication Skills and Customer Service
- Flexible work schedule and open-minded
- Extensive experience with IE/Chrome/Safari, HTML, Microsoft Office and Photoshop
Languages
English
Native or Bilingual
Thai
Native or Bilingual
Japanese
Elementary
Korean
Elementary
Timeline
Associate Banker - ME
JP Morgan & Chase
07.2022 - 08.2023
Personal Banker
JP Morgan & Chase
07.2018 - 07.2022
Loan Administrator
First Intercontinental Bank
07.2017 - 07.2018
Assistant Head Teller
First Intercontinental Bank
08.2015 - 07.2017
High School Diploma -
Habersham Central High School
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