SALOMBRIA THOMAS
Lawrenceville
Summary
I serve as a medical assistant with over seven years of experience in customer-facing support roles. I have a proven track record of responding to customer inquiries promptly and effectively across various communication channels and am adept at building lasting customer relationships through personalized assistance and expert product knowledge. My future goal is to earn a Master's degree in Psychology with a focus on clinical counseling, where I can apply my skills and knowledge to support individuals in a more specialized capacity. As a good communicator, problem-solver, and empathetic individual with a strong ability to handle multiple tasks and prioritize effectively, I am committed to providing exceptional support and care in my customer-facing roles.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Geode Health
12.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Practice Assistant
Geode Health
07.2024 - Current
- Manage scheduling and administrative tasks
- Provide compassionate support to patients, addressing inquiries and concerns with empathy and professionalism to enhance their healthcare experience
- Efficiently managing patient intake, insurance verification, and billing processes, ensuring smooth practice operations
- Facilitate seamless communication between patients and healthcare providers, ensuring comprehensive and coordinated care
Inbound Expert
Target
07.2023 - 05.2024
- Collaborate effectively within a dynamic team environment, executing softline breakout, sorting, and strategically stocking new merchandise on the sales floor
- Display keen attention to detail by ensuring that products are presented enticingly, enhancing their visibility and appeal to customers
- Contribute to maintaining the brand image and customer experience by consistently delivering high-quality merchandising standards
Beauty Advisor
Sephora
02.2023 - 07.2023
- Provided personalized product recommendations, enhancing customer shopping experiences
- Leveraged strong product knowledge to contribute to increased sales and brand loyalty
- Provided beauty consultations to customers, helping them discover their unique skincare and makeup needs and recommending products to meet those needs
- Assisted in creating engaging and visually appealing product displays to attract customers and increase sales
Customer Service Representative
U.S. Bank
05.2022 - 10.2022
- Proactively identify and resolve customer issues to ensure a positive customer experience and maintain customer satisfaction
- Collaborate with other customer service representatives to share best practices and provide support in resolving complex customer inquiries
- Effectively communicate with customers to understand their needs and provide appropriate solutions
- Actively participate in training sessions to continuously improve knowledge and skills to provide exceptional customer service
Sales Associate/Style Consultant
Target
04.2021 - 06.2022
- Demonstrated multitasking abilities and attention to detail, vital for managing shifting priorities and maintaining customer satisfaction
- Identify customer needs and offer suitable products or services
- Develop and maintain strong relationships with current and potential customers, providing personalized assistance and ensuring customer satisfaction
Assistant Teacher
KidsRKids
08.2018 - 07.2020
- At KidsRKids I provided one-on-one and group-based learning support to maintain student progress and development
- Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth
- Managed assignments, student needs and record-keeping
Sales Associate
Sally Beauty
09.2016 - 05.2018
- Assisted customers with locating products, signing up for rewards programs, and providing excellent customer service
- Maintained store cleanliness, stocked shelves, and handled new items, showcasing strong organizational skills
- Utilize product knowledge to provide recommendations and suggest additional products to increase sales and upsell to customers
- Develop and maintain a deep understanding of customer needs, preferences, and purchasing habits to anticipate and fulfill their beauty product requirements
Education
Bachelor of Science - Psychology
Georgia Gwinnett College
Lawrenceville, GA05.2022
Skills
- Customer Service
- Microsoft Word
- Communication
- Problem Solving
- Empathy and Patience
- Organization and multitasking
- Computer Proficiency
- Writing Skills
- Assessment
- HIPAA compliance
- Patient scheduling
- Vital sign monitoring
- Data entry
Timeline
Medical Assistant
Geode Health
12.2024 - Current
Practice Assistant
Geode Health
07.2024 - Current
Inbound Expert
Target
07.2023 - 05.2024
Beauty Advisor
Sephora
02.2023 - 07.2023
Customer Service Representative
U.S. Bank
05.2022 - 10.2022
Sales Associate/Style Consultant
Target
04.2021 - 06.2022
Assistant Teacher
KidsRKids
08.2018 - 07.2020
Sales Associate
Sally Beauty
09.2016 - 05.2018
Bachelor of Science - Psychology
Georgia Gwinnett College
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