SAM NGUYEN
Atlanta
Summary
Skilled operations leader with proven ability to enhance efficiency and drive results. Expertise in strategic planning, process optimization, and resource management. Strong focus on team collaboration and adaptability to changing needs. Reliable, results-driven professional with track record of successful outcomes in dynamic environments.
Overview
18
18
years of professional experience
Work History
Operation Manager
Hyatt Centric Buckhead
11.2023 - Current
- Lead housekeeping team to bring cleanliness score up to the highest point since hotel open
- Increase productivity by 25%, by fostering cross training and competitiveness between Room Attendants as well as scheduling effectively
- Managing housekeeping operation supplies to ensure effectiveness on cost control while maintaining Hyatt's standard
- Enhance guest welcome experience, achieving positive feedback by leading Front Desk's team
- Drove team to increase World of Hyatt enrollment, enhancing hotel's loyalty program participation
Food and Beverage Manager
Hyatt Centric Buckhead
07.2022 - 10.2023
- Successfully forming and managing teamwork in a complex, dynamic, and fast paced environment that requires flexibility and focus at the same time
- Recognize talents, skills and knowledge in each individual staff to better place them in area where each will thrive hence optimize effectiveness
- Leading and coaching staff to improve costumer service as well as productivity
Pastry Supervisor
Washington DC Grand Hyatt
01.2016 - 01.2019
- Pastry chef Assistant- Washington DC Grand Hyatt - - Supervise daily operation of the Washington Grand Hyatt's Pastry kitchen which include monitor daily production to assure quality and quantity of products meet and exceed our standard
- Monitor quality and quantity of supply to assure food safety requirement
- Assist management on hiring and scheduling according to business needs
- Responsible for training and coaching new associate
- Attend meeting with Executive Chef, Sous Chefs, Stewarding, and Events organizers to assure daily operation is running smoothly
Hotel Development Manager
ESACO Group
01.2007 - 01.2010
- Site visits and analysis of feasibility
- Run projects' financial analysis to help members of the board of directors making decisions on the investment
- Negotiate management contracts with Hotel Operators such as Hyatt Int' Co., Marriott Int' CO., Accor Group, etc.
- Co-ordinate between investors, project construction manager, hotel operators, Design consultants, and other consultants throughout the projects
Education
Bachelor of Business Management -
University of North Florida
Florida, US12.2005
Bachelor of International Business -
University of North Florida
Florida, US12.2005
Skills
- Operational Efficiency
- Strategic planning
- Cross-functional coordination
- Customer service
- Goal setting
- Team leadership
Accomplishments
- Manager of the Quarter Award, 12/2022
- Manager of the Year Award, 2023
- Successfully worked in 4 different departments of the hotel
Passions
- Reading self help books
- Traveling
Training
- Housekeeping Leader
- Training for Driving Cleanliness & Working Order
- Hyatt's My Learning
Languages
English
Native or Bilingual
French
Professional Working
Vietnamese
Native or Bilingual
Timeline
Operation Manager
Hyatt Centric Buckhead
11.2023 - Current
Food and Beverage Manager
Hyatt Centric Buckhead
07.2022 - 10.2023
Pastry Supervisor
Washington DC Grand Hyatt
01.2016 - 01.2019
Hotel Development Manager
ESACO Group
01.2007 - 01.2010
Bachelor of International Business -
University of North Florida
Bachelor of Business Management -
University of North Florida
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