Sam Yusuf
Carrollton
Summary
Dynamic IT professional with experience at Southwire Company, excelling in technical support and project collaboration. Proven ability in hardware installation and strong communication skills, enhancing team productivity and customer satisfaction. Committed to continuous learning and critical thinking, consistently delivering results ahead of deadlines while fostering teamwork.
Overview
6
6
years of professional experience
Work History
IT Intern
Southwire Company
10.2024 - Current
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Delivered assistance and support for team-based IT projects.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Supported IT department in handling technology rollout and maintenance.
- Developed comprehensive documentation for internal use, simplifying knowledge transfer among team members.
- Collaborated on projects with cross-functional teams to ensure successful completion within deadlines.
- Provided technical support to staff and clients, resolving issues promptly and maintaining high satisfaction levels.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Server
NAMA Asian Fusion
08.2023 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Universal Joint
09.2021 - 07.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Front Service Clerk
Publix
05.2019 - 09.2021
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
- Supported team members during peak hours, ensuring smooth and timely customer service operations.
Education
BBA - Management Information Systems
University of West Georgia
Carrollton, GA05-2026
High School Diploma -
Dacula High School
Dacula, GA05-2022
Skills
- Strong communication skills
- Hardware installation
- Continuous learning mindset
- IT support experience
- Information systems
- Critical thinking capacity
- Software troubleshooting
- Creative thinking
- Strong work ethic
- Teamwork and collaboration
Timeline
IT Intern
Southwire Company
10.2024 - Current
Server
NAMA Asian Fusion
08.2023 - 09.2024
Server
Universal Joint
09.2021 - 07.2023
Front Service Clerk
Publix
05.2019 - 09.2021
BBA - Management Information Systems
University of West Georgia
High School Diploma -
Dacula High School
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